PATIENT SERVICES MANAGER

Patient Services Manager

Morrison Healthcare is seeking an experienced Patient Services Manager to join our leadership team at Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, part of the University of Miami Health System in Miami, Florida. This is a full-time position that will require rotating weekend and holiday coverage.

This leader will oversee daily patient dining operations, ensuring exceptional service, regulatory compliance, and an outstanding patient experience. Working collaboratively with clinical nutrition, nursing, and Food & Nutrition leadership, the Patient Services Manager will lead a team dedicated to providing safe, accurate, and compassionate meal service to oncology patients.

The ideal candidate is a hands-on leader who is passionate about hospitality, patient satisfaction, and developing high-performing teams in a fast-paced acute care environment.

Key Responsibilities

• Lead the daily operation of Patient Dining Services, ensuring timely, accurate meal delivery and exceptional customer service.
• Recruit, train, coach, and develop frontline associates while fostering a culture of accountability, engagement, and continuous improvement.
• Partner with Registered Dietitians, nursing staff, and interdisciplinary teams to ensure patient dietary requirements and food preferences are accurately communicated and executed.
• Monitor patient satisfaction metrics and implement action plans to improve the overall patient dining experience.
• Ensure compliance with all federal, state, local, Joint Commission, and regulatory standards, including food safety, HIPAA, patient rights, and infection prevention requirements.
• Monitor productivity, staffing, and operational performance while maintaining quality and service standards.
• Participate in Quality Assurance and Performance Improvement (QAPI) initiatives and support department and hospital-wide performance goals.
• Utilize electronic medical record (EMR) and diet office systems to support efficient patient meal service operations.
• Promote a culture centered on safety, hospitality, teamwork, and operational excellence.

Preferred Qualifications

• Associate's degree with at least one (1) year of foodservice leadership experience, or a Bachelor's degree in Food Service Management, Hospitality Management, Nutrition, Dietetics, or a related field.
• One or more years of supervisory or management experience in healthcare foodservice, preferably within an acute care hospital.
• Certified Dietary Manager (CDM), Registered Diet Technician (DTR), or Registered Dietitian (RD) credentials are preferred.
• ServSafe Certification is preferred.
• Strong leadership, communication, coaching, and organizational skills.
• Experience with electronic medical records, diet office software, Microsoft Office Suite, and patient meal service systems.
• Demonstrated ability to build relationships with clinical staff while leading high-performing frontline teams.

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

Req ID: 1572727