IT Support Technician I

45702BR

Extended Job Title:

IT Support Technician I

Position Description:

The IT Support Technician I's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all employees.

Requisition ID:

45702BR

Travel Required:

Up to 25%

Major/Essential Functions:

With close supervision by management and/or project leads:

• Provides department or unit, primarily basic hardware and some software support and maintenance, including, but not limited to, desktops, printers, lab equipment, etc.

• Troubleshoots primarily hardware, some software, or some system problems.

• Performs technical duties necessary for department or unit business operations.

• Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.

Grant Funded?:

No

Pay Basis:

Hourly

Schedule Details:

M-F 8am-5pm

Work Location:

Lubbock

Department:

IT Enterprise Endpoints

Required Attachments:

Cover Letter, Professional/Personal References, Resume / CV

Job Type:

Full Time

Shift:

Day

Required Qualifications:

Bachelor's degree with coursework in computer science, MIS, IT, or other related area OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Does this position work in a research laboratory?:

No

Navy Enlisted Classification Code:

All IT NEC's

Army Military Occupational Specialty Code:

255A, 255S, 25B

Air Force Specialty Code:

33S4

Marine Military Occupational Specialty Code:

0681, 8055

Safety Information:

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University:

Founded in 1923, Texas Tech University began with a mission to serve the needs of West Texas, but its impact has always reached far beyond. Today, Texas Tech, located in Lubbock (pop. 300,000+), is home to a vibrant community of more than 42,000 students.Texas Tech's 1,800-acre campus showcases Spanish Renaissance architecture and is home to one of the country's largest public art collections. Its 13 colleges include a prestigious School of Law and a distinguished School of Veterinary Medicine. These programs equip students with the skills and knowledge needed to excel in their respective fields. Built on the values of West Texas — hard work, grit and authenticity — the university graduates students who are deeply engaged in service to their communities and well-positioned to succeed in the world. Texas Tech is committed to achieving research and scholarly accomplishments that compare favorably to the member institutions of the Association of American Universities (AAU). For more than 100 years, Texas Tech has been a premier destination for those seeking a world-class education and a unique, personalized experience as a member of the Red Raider family.

Job Family:

Information Technology

Job Sub Family:

IT Support

Knowledge, Skills, and Abilities:

Ability to:

• Exercise judgment based on an understanding of organizational policies and activities.

• Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.

• Communicate effectively, both orally and in writing.

• Establish and maintain effective work relationships.

• Basic analytical skills, including process description, logic, problem diagnostics, and problem solving.

• Basic technology hardware and software competency.

• Training in fundamental hardware and software support through education or experience.

Hourly Pay Range:

$23.08 - $30.63 - $37.69