RamCard Coordinator

RamCard Coordinator

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Position Classification Title - University Program Associate

FLSA - Non-Exempt

Position Class - 10300

Position Overview: Join the Ramily! Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence. Situated in Winston-Salem, North Carolinaknown as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways. With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Position Summary: Winston-Salem State University (WSSU) is seeking a RamCard Coordinator to support campus through services in the University's One Card Office. The RamCard Coordinator is responsible for the daily operation and administration of the University's campus card program. Reporting to The Director of Auxiliary Services, this position oversees the issuance and management of University ID cards, maintains the campus card transaction system, and provides support for card access, meal plans, declining balance accounts, and other integrated campus services. The Coordinator collaborates with campus departments and vendors to ensure accurate system functionality, excellent customer service, and secure, efficient operations while supporting the University's commitment to student success.

Responsibilities of the RamCard Coordinator include: Effectively communicates with students, faculty, staff, parents, and visitors regarding RamCard services, policies, and procedures. Listens attentively to customer concerns, answers questions accurately, and resolves routine issues in a timely manner. Maintains professionalism and confidentiality when handling sensitive student information. Works collaboratively with team members and campus partners to ensure efficient service delivery. Communicates clearly in person, over the phone, and through email while maintaining a positive and welcoming demeanor. Maintains a high level of accuracy when creating, updating, and verifying RamCard records and student account information. Accurately processes card production, replacements, access permissions, meal plan updates, and account transactions. Identifies and corrects discrepancies in student records while maintaining data integrity. Assists customers with troubleshooting card access, account, meal plan, and transaction issues while maintaining a professional and positive attitude. Identifies problems, researches available resources, and implements appropriate solutions while adhering to University policies and procedures. Escalates complex issues to the appropriate supervisor or department when necessary, ensuring timely resolution. Proactively identifies opportunities to improve office processes, enhance customer service, and increase operational efficiency.

Primary Function of Organizational Unit: Business & Auxiliary Services supports the Winston-Salem State University community by providing innovative, customer-focused auxiliary services. The unit includes Dining Services, RamCard, Parking & Transportation, Mail Services, the Bookstore, Ticket Office, Printing Services, and Conferences & Institutes which enhance campus life, promote operational efficiency, and support student success.

Position Information

Position Number - 311331

Competency Level - Journey

Working Position Title - RamCard Coordinator

Building and Room No. - Thompson Center, 203

Work Hours: From [time] to [time] on [days] of [week] - Monday -Friday 8am - 5pm; (Nights/Weekends, Athletic and Special events, (e.g., Orientation, Move-In, Admitted Student Days, etc.)

Hours per week - 40

Months per year - 12

Appointment Type - Permanent Full-Time

If Time Limited. - No

Appointment Length. - N/A

DHR Assigned Fields

FTE - 1.0

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies - Not Mandatory

Position required to work On-Call/Emergency Callback - No

Minimum Experience/Education - Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Years Experience, Skills, Training, Education - Experience in higher education or student servicesExperience with access control systemsExperience with university card office operations and coordinating events or orientation services

Required License or Certification

Valid US Driver's License - No

Commercial Driver's License Required - No

Physical Required - No

List any other medical/drug tests required

Key Responsibilities and Related Competencies

Competency - Communication Skills

Describe the specific job duties related to this competency - Demonstrates excellent verbal and written communication skills while providing courteous, professional, and customer-focused service. Effectively communicates with students, faculty, staff, parents, and visitors regarding RamCard services, policies, and procedures. Listens attentively to customer concerns, answers questions accurately, and resolves routine issues in a timely manner. Maintains professionalism and confidentiality when handling sensitive student information. Works collaboratively with team members and campus partners to ensure efficient service delivery. Communicates clearly in person, over the phone, and through email while maintaining a positive and welcoming demeanor.

Percentage Of Time - 25

Competency - Attention to Detail

Describe the specific job duties related to this competency - Maintains a high level of accuracy when creating, updating, and verifying RamCard records and student account information. Accurately processes card production, replacements, access permissions, meal plan updates, and account transactions. Identifies and corrects discrepancies in student records while maintaining data integrity. Follows established procedures and ensures efficient operations and minimize errors. Demonstrates diligence in handling confidential information and safeguarding University assets and systems.

Percentage Of Time - 25

Competency - Problem Solving

Describe the specific job duties related to this competency - Assists customers with troubleshooting card access, account, meal plan, and transaction issues while maintaining a professional and positive attitude. Identifies problems, researches available resources, and implements appropriate solutions while adhering to University policies and procedures. Escalates complex issues to the appropriate supervisor or department when necessary, ensuring timely resolution. Proactively identifies opportunities to improve office processes, enhance customer service, and increase operational efficiency.

Percentage Of Time - 25

Competency - Office Technology

Describe the specific job duties related to this competency - Proficient in using standard office equipment, including computers, printers, copiers, scanners, and multi-function devices. Demonstrates proficiency with Microsoft Office Suite (Word, Excel, Outlook, and Teams) and other office productivity software. Learns and effectively utilizes University systems, including RamCard management software, Banner, CBORD, and other related applications. Troubleshoots basic hardware and software issues and escalates technical concerns when appropriate. Adapts quickly to new technologies and software updates to support efficient office operations.

Percentage Of Time - 25