Supervisor, Music Rehearsals (CCL)

Supervisor, Music Rehearsals

The Supervisor, Music Rehearsals at Carnival directs live rehearsals for all music acts at CCL studios, including vocalists, rock bands, quartets, trios, and horn sections. This role provides feedback to achieve Carnival's brand standards and leads orientations and engagement workshops. The Supervisor oversees a weekly mini concert "preview" series, ensuring performance preparation and structured feedback align with CCL's live performance standards. Additional duties include executing strict rehearsal agendas for multiple groups, coaching and delegating responsibilities to shipboard Music Managers and group leaders, and integrating live music elements into production shows.

The Supervisor maintains the music inventory at Carnival Studios, assists with equipment procurement, and supervises the music group wardrobe process. The Supervisor prepares Music Managers for shipboard contracts through training and stakeholder calls, utilizing internal data based on itinerary and guest demographics. The role oversees team member coaching, discipline, and action plans, develops, and communicates music department expectations, and motivates musicians. The Supervisor establishes best practices for a safe and fun shipboard and rehearsal process and collaborates with other supervisors to achieve similar goals.

Essential Functions:

Program, Operations & Innovation:

• Direct live rehearsals for all music acts that come through CCL studios, including vocalists, 6-piece rock bands, Latin quartets, Electric String Trios, and horn sections. Leads all pre and post communication to musicians including distribution of rehearsal materials and support seamless integration to shipboard contracts.
• Give clear applicable feedback in a fun way to musical groups to achieve the musical level of Carnival brand standard. Lead orientations and engagement workshops.
• Oversee a weekly mini concert "preview" series for each musical act that goes through Carnival Studios, including performance preparation and structured feedback in accordance with CCL's live performance standards.
• Jointly responsible for maintaining artistic integrity of fleet-wide shipboard music program: music acts and Pro DJ's, background music, music programming standards, demographic targeted music performances, musician style guide.
• Provide feedback and direction during rehearsals, focusing on musical integrity, technique, style and showmanship, on/off stage engagement.
• Update and maintain all music training materials.
• Collaborate with the Studios teams to build schedules and support technical needs, including I.E.M., wardrobe, etc.
• Execute strict rehearsal agenda for multiple groups simultaneously by coaching and delegating responsibilities to shipboard Music Managers and group leaders, including integration of live music elements into production shows with the casts of singers and dancers. Maintain fleet issue track requests and music inventory at Carnival Studios. Assist with fleetwide and studio equipment ordering and procurement process. Supervise music group wardrobe process.

Team Leadership & Development:

• Prepare Music Managers for shipboard contract via training, calls with key stakeholders, utilizing internal data based on itinerary and guest demographics, ensuring that all musical groups prepare approved itinerary-appropriate material that will be utilized throughout their shipboard contract.
• Oversee team member coaching, discipline or action plans necessary to support studio and music operation. Develop and communicate music department expectations, motivate, and inspire musicians to reach their full potential, instilling Carnival Values. Establish and maintain best practices for a safe and fun shipboard and rehearsal process by inspiring and motivating team members.
• Member of a team of other supervisors that work collaboratively towards achieving similar goals and executing the music rehearsal process.
• Coordinate music collaboration with other supervisors, as well as other departments including Technical, Youth, Experience and Production Shows. Partner with Studio Manager, Casting & Booking Department, Manager of Music Direction, and production show team to create facility rehearsal schedule. Collaborate with key stakeholders, including Technical, Studio Ops, Production, Casting & Booking, and Creative Development, to ensure efficiency and cost effectiveness.
• Liaises between shipboard & studio teams to ensure accountability and streamlined feedback. Work closely with Music Managers to nurture and develop career path

Policy and Compliance:

• Review and refine safety practices, create and enforce training programs, ensuring the highest level of team safety while maintaining operational integrity. Ensure teams are prepared to for safe operations. Assist in emergency planning for natural disasters and executing emergency plans. Safety and security must be a priority.
• Ensure full compliance with company policies and procedures, emphasizing safety protocols and operational standards as outlined by Global HESS (Health, Environment, Safety, and Security) and ADA guidelines. Monitor ship locations for compliance with local and international laws and environmental impact considerations.

Program Evaluation:

• Maintain music program through strategic fleet audits and ship visits and fleet supervisors to support shipboard and studio operations.
• Monitor monthly TGEM scores, and guest comments to evaluate Production performance. Use this data to identify areas for improvement and support team development.

Financial Accountability:

• Closely monitor and reassess rehearsal days per show. Continuously evaluate the planning and execution of the contractor schedule to ensure fiscal responsibility. Track monthly budgets and carefully review invoices for accuracy.
• Track and manage expenses including auditing the coding, categorization, and amounts of purchases to ensure alignment with entertainment account strings and maintaining communication with the Accounts Payable department.
• Manage personal and direct reports' travel arrangements and expenses in line with Carnival Cruise Line's policies. Ensure all travel is cost-effective and compliant, and submit expense reports promptly
• Gather and analyze feedback from guests and shipboard personnel to identify areas for improvement for Production team. Use this information to suggest decisions to shoreside leadership to implement enhancements that elevate the overall guest experience.
• Regularly review customer feedback and data to identify trends and areas needing improvement. Share these insights with the Manager to help refine programs and enhance guest experiences. Track key metrics, guest surveys, and feedback to improve service and satisfaction.

Knowledge, Skills & Abilities:

• Thorough knowledge of musical repertoire and/or vocal styles. Expertise in one or more areas such as music performance, cruise ships, people management, business, hosted events, special events, production, operations, events.

Qualifications:

• Bachelor's Degree in Music, Operations, Business, People Management, Leadership/Prefer Master's Degree
• Extensive performance experience, teaching experience, cruise industry experience with leadership and people management
• 5+ years in music performance, business, cruise entertainment or comparable industry, preferably in a teaching or supervisorial role. Thorough knowledge of musical repertoire. Expertise in one or more areas such as cruise ships, hosted music events, special events, show production, operation, music, and events.
• Proficient in Microsoft Office 365 applications, with advanced skills in Excel, Word Power Point.
• Attention to Detail: Proven track record in scheduling and planning and able to ensure accuracy to avoid scheduling conflicts and errors.
• Communication: Excellent verbal and written communication skills for effective interaction with team members, vendors, stakeholders, and colleagues.
• Conflict Resolution: Effectively resolving conflicts and finding common ground to maintain a positive work environment.
• Problem-Solving: Identifying issues and developing creative and effective solutions.
• Leadership: The ability to guide, motivate, and support team to achieve their best performance. Self-directed individual with initiative, analytical and problem-solving skills
• Mentorship: Providing guidance and support to help team members grow and develop their skills with honest feedback.
• Decision-Making: Making informed and timely decisions that benefit the team and organization.
• Adaptability: Being flexible and able to adjust to changing circumstances and challenges.
• Interpersonal Skills: Building strong relationships and fostering a collaborative team environment.
• Positivity: Maintaining a positive attitude to inspire and motivate the team.
• Time Management: Strong ability to manage time efficiently to meet deadlines and keep projects on track.
• Diplomacy: Diplomacy, maturity, and ability to keep confidences
• Organization: Skilled in setting priorities and maintaining well-organized tasks and projects.
• Project Management: Proficient in project management principles and capable of managing multiple projects at one time.
• Teamwork: Collaborative and willing to work with others to achieve common goals.
• Self-Directed: Capable of handling multiple tasks and projects independently.
• Night, holiday, weekend work required, split day(s) off
• Successful candidates for this position will undergo a comprehensive 90-day training program on the day shift to ensure a thorough understanding of job responsibilities and procedures.
• Following the training period, the primary schedule for this role will be on the evening shift. However, flexibility is required as specific shifts will be determined based on operational needs.

Travel : Less than 25% with shipboard travel likely