Client Services Specialist

Client Services Specialist

Biodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease. Biodesix Development Services enable the world's leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics. Our mission is to transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs. Our vision is a world where patient diseases are conquered with the guidance of personalized diagnostics.

The Role:

Client Service Specialists will provide direct support for field-based Sales Consultants (SC), providing insight and completing tasks to assist with territory management. Specialists will interface with physicians, nurse navigators, and other site personnel to expedite the release of test results. Daily workflow will include positioning tests for release, managing the flow of information between sites, the SC, and the lab, and navigating roadblocks to successful onboarding and relationship management. Client Services Specialists will have daily responsibility for ensuring their work provides timely, professional support to our patients, our physician partners, and external field team.

Job Location & Schedule:

• Louisville, CO | Hybrid following completion of training (3 days on-site per week)
• Training Requirement: This position is fully on-site, five days per week, for the first 36 months. The hybrid schedule begins only after training is successfully completed.
• Monday through Friday, 8-hour shifts. Start times range from 6:008:00 AM MT based on the assigned U.S. territory.

What You'll Do:

• Understand and put into practice established policies and procedures
• Drive test resolution through information gathering and collection of missing information
• Foster positive collaboration between SC's and Client Services
• Act as liaison between internal sales team, physicians, nurse coordinators and other stakeholders to ensure the flow of information and results within established protocol
• Assist sites with initial portal access and technical support
• Support onboarding efforts by assisting SC's with identified challenges in the field
• Provide professional and positive support to internal and external clients during all phases of test management
• Impact revenue by obtaining missing insurance information, and medical records
• Develop and distribute standardized and ad-hoc reporting to SC
• Contribute to training of Client Service Specialist peers (Level I or II or III)
• Maintain a current status on training requirements
• Actively seek out and participate in learning opportunities both internal and external to assist in the expansion of the quality of support offered
• All other duties as assigned

What You'll Bring:

• High School diploma or GED
• Undergraduate Degree preferred
• 1-3 years relative job experience preferred
• Prior experience supporting a field-based sales team
• Experience in medical field to include front or back office, practice management, physician support staff
• Expert level knowledge of HIPPA and other laws governing PHI release
• Ability to appropriately communicate across all levels of the organization
• Proven experience with developing, fostering and leveraging customer relationships
• Ability to effectively manage shifting priorities and requests from multiple sources
• Expertise in balancing client requests and procedural boundaries
• Communicate and coordinate with internal departments and Sales Leadership when required
• Strictly adhere to all standard operation procedures within Quality Management System
• Ability to tactfully handle stressful and difficult situations
• Ability to adapt to emerging situations and respond with a sense of urgency
• Organized with strong attention to detail

What To Expect In The Interview Process:

We want you to have a clear view of the Client Services Specialist roleand we want to get to know the real you. Our interview process is designed to be thorough, transparent, and give you direct insight into what it's like to work here:

1. Virtual Recruiter Screen A conversation to understand your background, what motivates you, and where you're looking to grow.
2. Hiring Manager Interview A deeper discussion about your experience, skills, and approach.
3. Final On-Site Interview Tour our corporate headquarters; interview with additional members of the team to discuss alignment and fit. This portion of the interview will also include role-playing several scenarios that a Client Services Specialist will typically encounter.

What You'll Get:

• Base Compensation of $25 per hour
• Discretionary Bonus opportunity
• Comprehensive health coverage: Medical, Dental, and Vision
• Insurance: Short/Long Term Disability and Life Insurance
• Financial benefits: 401(k), Flex Spending Account
• 120 hours of annual vacation
• 72 hours of paid sick time off
• 11 paid holidays + 3 floating holidays
• Employee Assistance Program
• Voluntary Benefits
• Employee recognition program

Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.