IT Support Analyst

Please see Special Instructions for more details. Please include a resume, cover letter and contact information for at least three professional references. Posting Information Posting Number

PG194560EP

Internal Recruitment No Working Title IT Support Analyst Anticipated Hiring Range $60,000 - $66,000 Work Schedule Monday - Friday, 7:30am - 4:30pm Job Location Department Environmental Health and Public Safety - Support Services IT About the Department The Environmental Health and Public Safety ( EHPS ) Support Services department provides EHPS with finance, human resources, IT and administrative operations support services, enabling the division’s departments and senior leadership to focus on their core business functions. The departments we support are the office of the Senior Associate Vice Chancellor, Emergency Preparedness, Environmental Health and Safety, Risk Assessment, the NC State Police Department, Security Applications and Technologies, and Transportation. Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full‑Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. IT Support Analyst Overview The IT Support Analyst manages hardware, software operations, network maintenance, and user training. Reporting to the Division IT Manager, the successful candidate will leverage technical expertise and collaborate with the Support Services department within the Environmental Health and Public Safety ( EHPS ) division to deliver mission‑critical support. Technical Support Resolve hardware and software issues through direct troubleshooting, training, and consultation, while providing strategic recommendations to EHPS leadership. Technical Solution Development Identify trends to develop proactive solutions, including training programs and software recommendations. This role provides direct support for all departmental hardware/software and recommends vendors to ensure seamless system integration and compatibility. Position Duties Independently resolve complex hardware and software issues through troubleshooting, training, and technical consultation for EHPS staff. Identify recurring technical trends to develop comprehensive training programs and software‑based solutions. Translate complex technical concepts for non‑technical staff to facilitate problem resolution and effective user training. Maintain high responsiveness to time‑sensitive tickets and urgent service requests. Create requests for network port activations, phone relocations, and printer moves. Maintain the Resiliency operations center ( ROC ) technology equipment and server room. Make sure devices meet EPS (endpoint protection standards) and best practices. Identify data streaming and reporting opportunities for EHPS stakeholders, including form integrations; select appropriate IT tools and analysis techniques to diagnose and solve data‑driven problems. Serve as the primary interface with Campus IT for all managed desktop devices and department endpoints. Apply knowledge of IT architecture and local systems to identify technology improvements and stay current with emerging IT solutions. Planning and Organizing Collaborate independently with managers and external vendors on departmental projects to meet organizational goals. Provide immediate response to support requests by developing and implementing sustainable solutions. Track user licenses and annual software costs while serving as the departmental liaison for OIT security reviews. Collaborate with stakeholders to improve data integrity, tracking, and reporting functions. Project Management Provide technical recommendations to EHPS staff regarding all utilized hardware and software. Evaluate and recommend vendors for equipment and software purchases to ensure enterprise compatibility. Serve on project planning teams and steering committees, supporting scope definition, resource allocation, budgeting, and deliverable monitoring. Develop implementation plans for new groups adopting enterprise solutions. Efficiently resolve broad‑impact technical problems by consulting with campus partners to minimize downtime. Apply understanding of the project development life cycle, including application analysis, testing, and documentation, while fostering strong team and customer relationships. Technical Knowledge Stay abreast of technological changes to provide ongoing support for new services and software. Experience with managing Active Directory, administering permissions, and provisioning devices. Manage multiple web page plugins and digital content, with the ability to perform more advanced development tasks as needed. Administer Google Workspace (Gmail, Drive, Calendar, Groups), including permission management and file access vetting. Utilize ITSM platforms (ServiceNow) to build reports and dashboards, contributing to ongoing platform development. Maintain a conceptual understanding of enterprise applications and proprietary databases common in higher education such as Moodle, Qualtrics, and PeopleSoft. Apply a strong understanding of open‑source data sets and software to meet business needs. Design and integrate efficient IT systems that reconcile the needs of varied teams. Develop forms and map customer stories for project development; maintain proficiency in Microsoft Office and Google Suite. Consultancy Skills Structure web presentations and content to optimize community access while minimizing work disruption for EHPS staff. Solicit and incorporate customer feedback to continuously improve service delivery. Ensure accurate ticket tracking for the Support Services team and provide timely updates on difficult tasks. Facilitate IT Onboarding and Offboarding requests, ensuring all steps are completed and signed off by the supervisor. Create and update knowledge base links for EHPS service‑now portal. Participate in committees to expand and improve departmental IT operations. Contribute to change management by reporting project status and recommending adjustments to project scope. Document application landscapes to proactively identify opportunities for leveraging technology solutions. Other Responsibilities Assist with special technology projects, including hardware testing, software installation, and campus enterprise mapping (security, printers, etc.). Research and recommend computer hardware that best aligns with individual staff requirements. Perform physical setup of workstations, including monitor stands and moving desktop equipment. Perform other duties as assigned. Qualifications Minimum Education and Experience Bachelor’s and 0‑2 years of experience, or an equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions. Other Required Qualifications Demonstrated knowledge of IT hardware/software best practices. Experience with multidisciplinary problem‑solving and critical program delivery. Self‑motivated learner who stays current with technology trends, specifically AI. Ability to work under minimal supervision and manage time to meet strict deadlines. Strong ability to prioritize workloads and identify efficiency improvements during downtime. Articulate and succinct written and oral communication skills. Experience developing systems and applications tailored to customer needs. Strong organizational understanding to facilitate effective IT support and solution implementation. Preferred Qualifications Proven ability to multitask and manage a complex IT footprint. Minimum of 2 years in a technology support role. Proficiency with Windows‑based hardware and software. Experience with Content Management Systems ( CMS ) and Learning Management Systems ( LMS ). 1 year of experience in web editing, graphic design, and website link management. Advanced knowledge of Google Workspace, Zapier, Lucidchart, and Looker Studio. Familiarity with Google Apps Script and workflow automations. CompTIA A+ or ITIL Foundation certifications. Required License(s) or Certification(s): NA Valid NC Driver's License required: Yes Commercial Driver's License required: No Recruitment Dates and Special Instructions Job Open Date: 03/31/2026 Special Instructions to Applicants: Please include a resume, cover letter and contact information for at least three professional references. Position Number: 00040221 Position Type: EPS/SAAO Full Time Equivalent (FTE) (1.0 = 40 hours/week): 1.0 Appointment: 12 Month Recurring Mandatory Designation - Adverse Weather: Non Mandatory - Adverse Weather Mandatory Designation - Emergency Events: Non Mandatory - Emergency Event Department ID: 427001 - Support Services - IT EEO NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability‑related accommodations in the application and interview process are welcome to contact View phone number on click.appcast.io to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Supplemental Questions Required fields are indicated with an asterisk (*). How did you learn of this opportunity? NCSU Website Job Alert (automated email from our system) NCSU Executive Search Services Monster.com CareerBuilder.com InsideHigherEd.com Carolina Job Finder / Employment Guide Job / Career Fair The Chronicle of Higher Education Professional Journal Print Advertisement (Newspaper / Periodical) Professional Organization Direct Contact from NCSU HR Representative / Recruiter NCSU Employee Referral Social Media (LinkedIn, Twitter, Facebook, Other) Other If you learned about this vacancy from "other source" or "other website", please provide the source. (Open Ended Question) Required Documents Resume Cover Letter Contact Information for References

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