FRONT DESK REPRESENTATIVE

Benefits 401(k) Competitive salary Health insurance Paid time off Vision insurance About the Role Join Red River ENT where you'll play a vital role in ensuring our patients receive the best care possible. This position offers an exciting opportunity to work in a collaborative environment dedicated to quality healthcare in Alexandria, LA. The ideal candidate that we are looking for is desiring long term employment. They must be a friendly, responsible, organized individual who enjoys working with the public and has strong communication skills. This individual welcomes patients, answers telephone calls in a knowledgeable and professional manner and manages the priorities in this fast paced, growing ENT practice. Candidate Expectations for Front Desk Representative Welcome and greet patients and visitors Answer a large volume of calls daily Schedule Appointments Assist patients with understanding their insurance benefits Enter and maintain accurate records in the electronic health record system. Collaborate with clinical staff to ensure seamless patient care and billing processes. Support the department with any additional tasks as needed. Verify patient insurance eligibility and benefits prior to appointments. Collect co-pays, deductibles, deposits and post payments. Attention to detail and organization abilities. Problem solve. Dependable, punctual attendance Maintain patient confidentiality Capable of working in a fast paced, high pressure, high volume work space Able to sit for long periods of time Experience / Qualification High school diploma or equivalent; advanced education in healthcare administration preferred. Minimum of 1 years experience in medical background Strong understanding of medical terminology and insurance processes. Excellent communication skills and a patient-centered demeanor. Proficiency in electronic health record (EHR) systems and billing software. (Eclincial Works preferred) Detail-oriented with strong organizational skills to manage multiple tasks. Ability to work independently and as part of a team in a fast-paced environment. Knowledge of HIPAA regulations and patient confidentiality standards. #J-18808-Ljbffr