Bilingual Telephone Sales Representative (FULL-TIME)

POSITION OVERVIEW

Killeen, TX. MCI is one of the fastest-growing tech-enabled business services companies in the USA, providing Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. Our contact centers are powered by on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs. We foster an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding organization. We are looking for ambitious Bilingual Telephone Sales Representatives who are fluent in English and Spanish to join our sales team. In this role, you will engage with customers over the phone, identify their needs, recommend products and services, and close sales while providing an exceptional customer experience in both languages. This position is ideal for motivated individuals who enjoy helping customers, building relationships, and achieving sales goals. We provide industry-leading sales training and ongoing coaching to help you succeed and grow your career.

RESPONSIBILITIES

Handle inbound and outbound sales calls in English and Spanish. Build strong customer relationships through professional communication. Identify customer needs and recommend products and services that provide value. Explain features, pricing, and promotional offers. Address customer questions and overcome objections confidently. Process orders and accurately document customer interactions. Meet or exceed established sales and customer satisfaction goals. Maintain up-to-date knowledge of products, promotions, and company policies. Participate in ongoing sales training and coaching. Ensure compliance with company procedures and confidentiality requirements.

QUALIFICATIONS

Must be at least 18 years of age. High school diploma or equivalent. Fluent in both English and Spanish. Excellent verbal communication and sales skills. Basic computer proficiency and data entry experience. Ability to type at least 20 words per minute. Strong negotiation and relationship‑building abilities. Self‑motivated and goal‑oriented. Ability to work in a fast‑paced, performance‑driven environment.

PREFERRED EXPERIENCE

One year of bilingual sales, customer service, inside sales, retail sales, or contact centre experience. Experience meeting sales targets and working in a commission or incentive‑based environment.

CONDITIONS OF EMPLOYMENT

Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. #J-18808-Ljbffr MCI