Farmers Insurance Customer Service Representative

Job Description

Job Description

Join a team that cares about our customers and you! Farmers Insurance is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Representative . In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.

Annual Base Salary + Commission

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Licensing Assistance Available

Ongoing Training

Team Building Events

Work-Life Balance

Licensing assistance available

Business casual attire

Networking events

Paid holidays

Software taring modules

Weekly team meetings

Collaborative work environment

• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Grow sales revenue by utilizing phone, email and potential client lists.
• Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.
• Provide customers with additional information about new products and services.
• Stay up-to-date on industry market trends and best practices.
• Attend industry events to network and build relationships.
• Develop and implement new marketing and sales strategies.
• Attend training and continuing education courses.

• Great Customer Service Skills.
• Works well with other employees and is a team player with a positive attitude.
• Willing to obtain a Property & Casualty insurance license with support from the District Office.
• Strong communication skills, both oral and written.
• Driven and goal-oriented individual.
• Be capable of handling customer rejection.
• Strong communication and negotiation skills.
• Bilingual, fluent in both English and Spanish is beneficial.
• No insurance experience required but must be willing to learn
• Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.
• Ability to lead and motivate others, set a good example, and inspire others.