Implementation Project Manager

Job Description

Job Description

About us

Intellum is the leader in corporate education technology and powers the largest, most successful customer, partner, and employee learning programs in the world. Large brands and fast-moving companies like Google, Meta, Amazon, Walmart, Xero, Atlassian, Mailchimp, Airbnb, Stripe, and TikTok rely on Intellum to engage and educate the audiences they touch.

We have always been a "remote first" company and are proud to have team members located all over the world. We value Curiosity, Creativity, Perseverance, and Kindness and strive to demonstrate these core values every day. Our culture is very important to us. We invest in our people in fun and exciting ways, including personal development budgets and an annual all-company retreat that is focused less on work and more on human connections. We are in growth mode, and our "smart growth" approach ensures that we will continue to scale our company effectively.

This is not a traditional Project Manager role focused on internal stakeholders, PMO governance, or back-office project tracking. This is a client-facing SaaS implementation and onboarding role responsible for guiding Intellum customers through complex technical implementations, platform launches, integrations, and customer-specific configuration projects.

The Implementation Project Manager (IPM) plays a key role in delivering efficient and effective services experiences for new and existing Intellum clients. Responsible for directly managing end-to-end implementation projects and technical initiatives, the IPM ensures alignment between technical requirements and business goals while providing a structured, high-quality customer experience. This role requires strong project management capabilities, platform expertise, and the ability to collaborate across internal and customer teams to deliver measurable outcomes.

As a member of the Technical Project Management team within Professional Services, you will guide internal stakeholders and clients through complex implementation efforts, proactively identifying risks, resolving issues, and providing clear technical guidance throughout the project lifecycle. You will partner closely with cross-functional teams, including Sales, Customer Success, Product, Engineering, Support, and Education, to ensure clients are positioned for long-term adoption and success. This role reports to the Director of Technical Project Management.

Responsibilities:

Project Management & Work Quality

• Lead multiple implementation projects simultaneously, from kickoff through delivery, ensuring all milestones are met on time and within budget.
• Manage end-to-end technical projects requiring cross-functional alignment and execution for new and existing customers.
• Drive quality project delivery and long-term customer health by establishing clear project plans, tracking progress, identifying and mitigating risk, and conducting post-project debriefs.
• Coordinate internal and client-facing resources, aligning project delivery with customers' desired business outcomes and Intellum's company targets.

Technical & Platform Expertise

• Demonstrate strong platform knowledge and guide clients through technical decisions, including integrations, user management, and data structures.
• Translate technical and business requirements into scalable solutions aligned with client goals and product capabilities.
• Identify potential project and technical risks early and proactively develop mitigation strategies.

Continuous Improvement & Knowledge Sharing

• Contribute insights from project retrospectives to improve team workflows and implementation methodology.
• Document and share best practices, templates, and reusable assets to support consistent delivery excellence.
• Support operational discipline by maintaining accurate documentation and adherence to established processes.

Customer Experience & Growth

• Deliver an exceptional client experience during implementation and technical projects, balancing technical accuracy with relationship-building and long-term retention.
• Align project milestones to measurable client business outcomes and adoption goals.
• Partner with Customer Success to ensure a smooth transition from implementation to ongoing Customer Success management.
• Identify opportunities to enhance client adoption and surface potential expansion opportunities to appropriate internal stakeholders.

Stakeholder Management & Communication

• Own all project-related communication, keeping internal and external stakeholders informed, aligned, and engaged.
• Build trusted relationships with clients and internal teams through transparency, consistency, and responsiveness.
• Manage expectations, escalate risks when necessary, and drive accountability throughout the project lifecycle.

Metrics/Goals

• The Implementation Project Manager is measured on:
• Client satisfaction
• Implementation timeline adherence
• Scope and budget management
• Project health indicators
• Post-onboarding adoption and retention indicators

Required Skills

• 5+ years of relevant experience
• At least 3+ years of experience in SaaS implementation, ideally at the enterprise level
• Strong preference for experience working with HR, Education, or similar systems
• Experience managing client relationships and high-stakes, high-visibility projects
• Familiarity with tools such as Asana, Salesforce, Harvest, or other project/resource management platforms
• Strong understanding of platform architecture, integration best practices, implementation best practices, and project management methodology
• Ability to balance multiple projects and competing priorities
• Excellent written and verbal communication skills
• Strong organizational, time management, and problem-solving skills
• Collaborative mindset and the ability to lead without authority

BENEFITS

• Medical - 100% of employee premiums for selected individual plans
• Dental - 100% of employee premiums covered
• Vision - 100% of employee premiums covered
• LinkedIn Learning
• 401(k) plus matching (US Based Only)
• Flexible PTO
• Calm subscription
• Annual Company Retreat

Intellum is an equal-opportunity employer. We're committed to building an inclusive team that celebrates diversity in people, perspectives, and backgrounds regardless of race, color, national origin, gender, sexual orientation, age, religion, disability, citizenship, veteran status, or any other protected status. We encourage you to apply for an open position and if you have questions about whether or not your job experience and skill set meet the requirements for a specific role, reach out to us directly at View email address on ziprecruiter.com.

If you are an individual applying from CA, NY, CO, CT, MD, NV, or RI, please reach out to View email address on ziprecruiter.com to inquire about specific pay ranges.