Social Services Manager

Job Description

Job Description

Position Summary

The Social Services Manager is responsible for planning, developing, and overseeing social service programs that address the needs of the residents of the City of Opa-Locka. This position ensures delivery of comprehensive services in areas such as housing stability, food assistance, senior services, mental health access, family resources, and crisis intervention. The Manager partners with local agencies, nonprofit organizations, and governmental entities to develop and implement effective service delivery strategies and advocate for community well-being.

Key Responsibilities:

· Develops, implements, and monitors all social services programs and initiatives for the City.

· Oversees intake, referral, and follow-up services for residents in need of support.

· Supervises and evaluates staff and program contractors delivering social services.

· Prepares and administers departmental budget; pursues grant opportunities and oversees compliance with funding requirements.

· Collaborates with local, state, and federal agencies, as well as nonprofit partners, to coordinate services and share resources.

· Leads public outreach and educational programs to raise awareness of available services.

· Tracks trends and service outcomes; prepares reports for the City Manager and Commission.

· Responds to community crises and emergencies in coordination with other departments and partners.

· Serves as the City’s representative on regional coalitions or advisory boards related to social services.

· Collaborate with internal departments to determine event goals, objectives, and target audience.

· Build relationships with community partners, sponsors, and vendors to maximize community support.

· Stay current on industry trends, best practices, local events, and outreach.

· Perform public speaking on behalf of the City to various community businesses at meetings and gatherings, from one-on-one to larger groups.  

· Other related job duties. 

Qualifications:

· Bachelor’s degree in Social Work, Public Administration, Human Services, Psychology, or a closely related field.

· Master’s degree preferred.

· At least five (5) years of progressively responsible experience in human or social services, including at least three (3) years in a supervisory or leadership role.

· Knowledge of federal, state, and local social service laws and programs.

· Strong interpersonal skills and ability to work collaboratively with diverse stakeholders.

· Excellent organizational and time management skills.

· Proficiency in Microsoft Office suite, event planning software, and social media platforms.

· Demonstrated success in grant writing and managing public funding.

· Must possess and maintain a valid driver's license. 

Physical Demands and Working Environment

· Work is performed primarily in an office environment with frequent travel to community locations.

· Ability to work flexible hours, including evenings and weekends.

· Continuously sit at a desk and/or stand for long periods. Frequently required to walk, see, hear, and talk with employees and the public; to read and/or present documents; write or use a keyboard to communicate through written means; use a calculator to compute figures; to climb or balance, stoop, kneel, crouch, smell, and coordinate events outdoors in the -Florida temperatures. Intermittently twist and reach office equipment, occasionally required to lift or carry weights up to 20 pounds. Specific vision requirements include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus