Assistant Food & Beverage Manager - San Francisco at Embarcadero

Assistant Food & Beverage Manager

Four Seasons Hotel San Francisco at Embarcadero is looking for an Assistant Food & Beverage Manager. Located steps away from Union Square, the Ferry Building and Fisherman's Wharf. You will find our charm rising above downtown at 345 California Center, with our guestrooms located at the top 11 floors of this 48-story landmark providing breathtaking panoramas of the city and the bay.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role!

We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Essential Functions:

• Train, evaluate, motivate, coach, and discipline employees in the F&B Operations to ensure that established cultural and core standards are met; daily activities for the outlet operations.
• Work closely with department manager and assist with managing the operation and provide feedback to team members. The ability and flexibility to work in different departments as needed while following all required standards.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods.
• Coordinate delivery of items to the guestroom by IRD Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Oversee amenity program to ensure amenities are delivered accurately and in a timely manner.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order.
• Control labor expenses through effective scheduling and inventory control while focusing on creative revenue generation solutions to maximize profit.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• The ability to be visible in the operation, recognize, nurture and maintain relationships with regular guests as well as cultivate relationships with new patrons to ultimately increase loyalty as a key business driver.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.
• Communicate with employees and managers to ensure operational needs are met as well as attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
• Work harmoniously and professionally with all Hotel team members, guests, clients, etc.
• Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Non-Essential Functions:

Assist with the service of food to guests. Assist in making dining reservations and seating of guests. Assist with the cleaning of operational areas. Assist with taking food orders. Plate and prepare food items. Perform other tasks or projects as assigned by management. Assists with responsibilities and duties in the absence of or due to heavy volume in other Food & Beverage areas when needed.

Knowledge and Skills:

Skills and Abilities:

• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.
• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.
• Prior experience leading a team within luxury food & beverage/hospitality operations.
• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
• Ability to multi-task in a high volume and demanding environment.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• Strong problem-solving skills, ability to handle difficult situations and guests.
• Proficient in English (speaking, reading, writing).
• Excellent interpersonal, verbal, and written communication skills.
• Work authorization in the United States required

What to Expect:

• Salary: $82,900-85,500
• Health Insurance (Medical, Dental, Vision)
• 401k Retirement Plan
• Employee Travel Program
• Complimentary Employee Meals
• Paid Time Off
• And so much more!

We look forward to receiving your application!