Customer Service Representative Bilingual

Job Description

Job Description

Customer Service Representative (Bilingual – English/Spanish) | Arecibo, Puerto Rico

Clearance Requirement: Must successfully pass a federal background check with fingerprinting
Work Authorization: U.S. Citizenship required

3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico . In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential.

• Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish.

• Accurately document call details and process service requests in company systems.

• Meet productivity and quality metrics (call handling, accuracy, timeliness).

• Maintain confidentiality and adhere to all compliance and security standards.

• Work collaboratively with supervisors and team members to ensure excellent customer experience.

• Second Shift: 11:00 a.m. – 8:00 p.m. (local PR time)

• Daylight Saving Adjustment: 12:00 p.m. – 9:00 p.m. (local PR time)

• U.S. Citizen with ability to successfully pass a federal background check with fingerprinting .

• High School Diploma or equivalent required; Associate’s degree preferred.

• Fully bilingual (English/Spanish) – must speak, read, and write fluently in both languages.

• Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook).

• Previous call center or customer service experience strongly preferred.

• Ability to work on-site in Arecibo, PR on a full-time schedule.

• High School Diploma or GED required.

• Additional training or certifications in customer service, communications, or related areas is a plus.

• Competitive hourly wage

• Paid holidays, vacation, and sick leave

• Health insurance and professional development reimbursement.

• Career growth opportunities in federal contracting services.

Make a difference by supporting veterans while building your career in a professional call center environment!

Equal Employment Opportunity and E-Verify Statement

3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws.

As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans.

All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination.

If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at View email address on ziprecruiter.com or View phone number on ziprecruiter.com.

3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination.

Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9.

3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.