Marketing & Customer Service Coordinator

Job Description

Job Description

Marketing Coordinator

Location: Colliers at Tamarac – Tamarac, FL

Reports to: Marketing & Customer Service Coordinator 

Employment Type: Full-Time

About Us

Colliers Assisted Living is a Florida-based senior living organization dedicated to our mission: Taking Care of God's People. We're looking for a motivated, detail-oriented Marketing Coordinator to support our Tamarac community's marketing, outreach, and customer service efforts.

Position Summary

The Marketing Coordinator provides day-to-day support to the Marketing Director, helping drive census growth through lead tracking, referral coordination, marketing material development, and front-line customer service. This role is often a first point of contact for prospective residents, families, and referral partners — so a warm, professional presence is just as important as organizational skill. This is a great opportunity for someone excited to grow in senior living marketing and hospitality.

Key Responsibilities

● Support the Marketing Director with day-to-day outreach and lead-generation activities

● Track and update prospect, resident, and referral source information using ALIS and WelcomeHome CRM systems

● Coordinate and help schedule tours, events, and community outreach visits

● Assist in creating and updating marketing materials (flyers, brochures, social media content)

● Maintain accurate records of referral sources and follow-up communications

● Serve as a friendly, professional first point of contact for prospective residents, families, and visitors — in person and by phone

● Respond to inquiries, resolve concerns, and ensure a positive experience for families and residents throughout the sales/move-in process

● Provide general administrative support to the marketing team (calls, emails, filing, scheduling)

● Assist with move-in coordination and paperwork as needed

Qualifications

● Prior experience in marketing, sales support, customer service, or administrative roles preferred

● Strong communication, interpersonal, and organizational skills

● Comfortable using CRM and office/marketing tools; experience with ALIS and/or WelcomeHome a plus

● Friendly, professional demeanor with a heart for working with seniors and families

● Ability to multitask and stay composed in a fast-paced, people-facing environment

● High school diploma required; Associate's or Bachelor's degree in Marketing, Communications, or related field a plus

Why Join Colliers Assisted Living?

Be part of a mission-driven team making a real difference in seniors' lives, with room to grow your career in marketing, hospitality, and senior living operations.