CSHCS Application Reevaluation Coordinator

CSHCS Application Reevaluation Coordinator

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. The Indiana Department of Health's mission is to promote, protect, and improve the health and safety of all Hoosiers so that they can reach their optimal health regardless of where they live, learn, work, or play.

This is a unique role the incumbents' role will include a variety of multi-task duties which include customer service, receipt and processing of new application, the annual revaluation and the processing of claims. Incumbent will determine the continued financial eligibility based on financial documents submitted to the program. This position is located downtown with proximity to restaurants and shopping. The salary for this position traditionally starts at $29,588.00 but may be commensurate with education or work experience.

A day in the life: The essential functions of this role are as follows:

• Supports the daily operations of an organization by performing general office tasks.
• Communicates with customers, employees, and other individuals to answer questions, disseminate, or explain information.
• Reviews files, records, and other documents to obtain information to respond to requests.
• Types forms, correspondence, memos, and other materials.
• Maintains filing systems for efficient recordkeeping and easy retrieval.
• Checks emails, send faxes, make copies, and updates computer databases.
• Answers telephones and gives information to callers, take messages, or transfers calls to appropriate individuals.
• Trains other staff members to perform work activities, such as using computer applications.
• Completes tasks or projects assigned by supervisor in a timely manner.

What you'll need for success: Individuals in this role should minimally be able to articulate or demonstrate the following:

• Working knowledge of general office functions and clerical procedures.
• Active listening skills.
• Excellent critical thinking skills.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Excellent attention to detail and proofreading skills.
• Proficient computer skills required, including but not limited to Microsoft Word, Excel, case management and data base tools.
• Ability to work with sensitive documents and information, and be privy to sensitive agency information without divulging information to internal or external parties.
• Ability to work independently.
• Ability to provide effective and professional customer service to internal and external parties.
• A high school diploma or high school equivalent (HSE) and at least 1+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
• Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory responsibilities/direct reports: This role may provide direct supervision for one or more staff members.

Benefits of employment with the state of Indiana: The state of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness rewards program: Complete wellness activities to earn gift card rewards.
• Health savings account, which includes bi-weekly state contribution.
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
• Two (2) fully-funded pension plan options.
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid new parent leave and up to eight weeks of paid childbirth recovery leave for eligible mothers, up to 15 hours of paid community service leave, combined 180 hours of paid vacation, personal, and sick leave time off, 12 paid holidays, 14 on election years.
• Education reimbursement program.
• Group life insurance.
• Referral bonus program.
• Employee assistance program that allows for covered behavioral health visits.
• Qualified employer for the public service loan forgiveness program.
• Free parking for most positions.
• Free LinkedIn learning access.

Equal employment opportunity: The state of Indiana is an equal opportunity employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.