Corp. Customer Quality Program Manager

Job Description

Job Description

Legacy Talent Search is currently seeking candidates for a Corporate Customer Quality Program Manager role in Burlington, WA. Our client is a well-established industry leader known for innovation and a commitment to delivering the highest-quality products. With a focus on continuous improvement, they pride themselves on creating outstanding customer experiences and ensuring excellence at every stage of the product lifecycle.

Key Responsibilities:

· Serve as the primary Customer Experience (CX) Manager , overseeing the full customer journey from order and delivery through to product end-of-life.
· Engage directly with customers—even in the absence of complaints—to proactively evaluate product effectiveness and satisfaction.
· Act as the voice of the customer by capturing, analyzing, and communicating customer experiences back to internal teams.
· Collaborate with utility customers and third-party auditors on factory audits, IPM audits, and physical inspections , ensuring compliance and transparency.
· Lead initiatives to enhance customer touchpoints, driving continuous improvement and measurable satisfaction.
· Balance strategic leadership with tactical execution, ensuring hands-on involvement in audit processes and quality assurance activities.
· Address and resolve field failures/complaints with a structured, data-driven approach.

Qualifications:

· Bachelor’s degree in Engineering (Mechanical, Industrial, Electrical, or related) or equivalent work experience.
· Minimum of 7 years’ experience in a Quality or customer-facing role.
· Minimum of 5 years’ experience managing large-scale, cross-functional Quality or Project Management initiatives.
· Must be a Certified Quality Engineer (CQE) .
· Experience working with utility customers and managing third-party audits ( factory, IPM, physical inspections ).
· Proven track record of handling field failures/complaints .
· Lean Six Sigma Green Belt or Black Belt preferred; alternatively, certification as a Lean Master or Lean Expert.
· Exceptional interpersonal and communication skills, with the ability to engage effectively with high-level customers.
· Strong ability to influence, lead, and collaborate across technical and business functions.
· Candidate must be open to relocating to both South Carolina (SC) and Washington (WA). While the current need is in WA, the candidate may need to move to SC once production is ramped up there. Flexibility to relocate to either location is a must.

What We Offer:

· Competitive compensation and comprehensive benefits package. $110,000-$125,000 DOE.
· Opportunities for career growth and leadership development.
· A collaborative and customer-focused workplace culture.
· The opportunity to shape the customer experience strategy within a global market leader.

At Legacy Talent Search , we are more than just a staffing agency. We are dedicated to supporting the growth of the American economy and way of life, one job at a time. With a focus on rebranding the staffing industry, we work tirelessly to show how a specialized recruiting team can drive productivity. Our legacy is built on people and community—how we help others is how we leave our mark.

Join us today and discover how we #recruitdifferently.

Legacy Talent Search is an equal opportunity employer.