Business Support Associate

Job Summary

The Business Support Administrator Function is responsible for the contract process.

Processing new job contracts

Review and Process the following Lead Perfection Status':

o Down payment Hold

o Slit Deposit

o Pending Load

o Change Order Pending

o Pending Designer Paperwork

Schedule Measure Tech appointments with customers

Schedule Install appointments with customers

Place confirmation calls to customers

Review with customers required actions prior to the appointment day to ready the space for install

Work with Sales, Operations and Engineering to ensure that jobs are not held up in any status

Payment Functions:

o Sending demand letters

o Listening when required

o Reviewing bank turndowns, investigating and providing answers

o Review payment transaction failures and contact either sales or install for returns

o Review job completion and request funding on financed jobs

o Process Line of Credit and Cashier's checks

Follow up with any financing questions (SVF, AQUA)

o Manage any expiring loans

o Customers challenging payment

o Completion certificate disbursements

Scheduling/CS Function

o Review and match Calendly to Lead Perfection Scheduling

o Review voicemails and follow up with customers

o Welcome call/text

o Monitor chat and provide sales ability (Coatings only)

o Appointment confirmation calls

Perform other work-related duties as assigned.

Qualifications

Ability to focus on a goal and obtain a pre-determined result.

Previous experience in home improvement job scheduling an asset

Ability to influence others to perform their jobs effectively and to be responsible for making decisions and for the results of those decisions.

Ability to organize and direct oneself

Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.

Ability to perform work accurately and thoroughly.

Ability to find a solution for or to deal proactively with work-related problems.

Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.

Conduct and appearance is professional and to company standards and policies.

Key Performance Indicators

Backlog Turnover

Throughput Capacity Scheduling to Install Capacity

NPS Score

Install Revenue

Essential Functions/Physical Requirements of Job

Skills & Abilities:

Ability to influence others to perform their jobs effectively and to be responsible for making decisions.

Excellent communication skills

Problem Solving skills

Use Closet Pro effectively to price any non -production services

Ability to use effective verbal and written communication skills.

Qualifications

Proven track record in excellent customer service

Excellent communication skills

Problem Solving skills

Understanding and previous use of CRM systems.

Computer Operations

To perform this job successfully, an individual should have a strong knowledge of Microsoft Office 365 Suite, and the ability to learn and effectively use software applications used in the performance of job duties as well as the ability to read and interpret basic construction drawings.

Physical Requirements

To perform this job successfully, an individual should be able to sit for long periods of time at a desk using a computer and occasionally lift and/or move up to 25 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Classification

Job is exempt from the overtime provisions of the Fair Labor Standards Act. Salary and benefits shall be paid consistent with Renuity, LLC salary and benefits policy.

Job is non-exempt and eligible for overtime payment for hours worked over 40 hours per work week consistent with the Fair Labor Standards Act and company policies. Wages and benefits shall be paid consistent with Renuity, LLC wage and benefits policy.

Work Environment

The work is performed in an office setting. The noise level is moderate.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Background Check:

The offer is contingent upon passing an acceptable background check.

Candidates applying for roles listed as 'Remote' must be located in the United States, excluding states in which the Company is not currently authorized or operationally able to employ workers (currently including Alaska, California, Hawaii, Montana, Rhode Island, and Wyoming).

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact View email address on click.appcast.io.

If you have a question regarding your application, please contact View email address on click.appcast.io

To access Renuity's Privacy Policy, please click here: Privacy Policy