Managed Services (MSP) Engineer

Overview We are looking for a highly skilled and experienced Managed Services Engineer to join our team. The ideal candidate will have a strong background in multi‑tenant environments and a proven track record of resolving complex incidents and delivering successful projects. This role requires an expert-level understanding of cloud, networking, and security principles, with a focus on providing top‑tier support for our clients. Responsibilities Incident and Problem Management: Serve as a Tier 3/4 escalation point, responsible for triaging and resolving critical P1-P2 incidents. This includes issues related to identity, mail flow, networking, endpoint security, and cloud infrastructure. Cloud Infrastructure (AWS): Architect and manage cloud environments in AWS. This includes designing and implementing VPC, Security Groups, and NACLs; configuring and optimizing EC2, RDS, NLB/ALB, and WAF; and hardening IAM policies. Utilize CloudWatch and CloudTrail for monitoring and auditing. Microsoft 365 and Endpoint Management: Administer and secure Microsoft 365 environments. Configure and maintain Conditional Access Policies, Autopilot, Defender for Endpoint, and device compliance rules in Intune/Entra ID. Manage Exchange Online hygiene and security. Networking and Security: Configure and maintain a variety of networking equipment, including SonicWall, Fortinet, and Ubiquiti firewalls. Implement and manage secure connectivity with WireGuard/S2S VPNs and VLANs. Manage TLS/PKI lifecycles and implement email security protocols like SPF, DKIM, and DMARC. Automation and Documentation: Develop and maintain scripting baselines and fixes using PowerShell and Bash. Keep SOPs, asset inventories, and configurations current and well‑documented. Project Delivery: Lead and execute end‑to‑end projects from initial design and planning through implementation, cutover, and final documentation. Qualifications 5-7+ years of experience in a Managed Service Provider (MSP) or multi‑tenant environment, with sustained Tier 3/4 ownership. Expert-level proficiency in at least three of the following domains: AWS networking and IAMMicrosoft Entra ID, Intune, and Autopilot Windows Server and Active DirectoryFirewalls and VPN technologies Microsoft 365 and Exchange Online administration Expert proficiency with PowerShell and a solid understanding of Bash scripting. Familiarity with Git for version control is required. Proven track record of delivering at least 3 end‑to‑end projects, with a focus on comprehensive design, implementation, and documentation. Excellent written communication skills, including meticulous ticket hygiene, detailed change plans, and thorough Root Cause Analysis (RCA) reports. Experience with Python is a nice‑to‑have Strong command of English language, TOEFL minimal score 100+ Ability to match US Time (Eastern) Zone M-F #J-18808-Ljbffr Zylun Philippines, Inc.