Cloud Infrastructure Engineer

Job Description

Job Description

Position Summary

The Infrastructure Services Engineer is responsible for working in a team environment to support and enhance the development and management of DartPoints’ Infrastructure Services line of products and customers.

DartPoints’ suite of Infrastructure Services includes:

• Multi-Tenantand Private Cloud environments
• OS and anti-virus management
• Full server and network device monitoring and management
• Managed backup and vaulting
• Managed disaster recovery and replication
• Managedfirewalland network appliances
• Managed IPS/IDS appliances

Primary Responsibilities 

• Maintenance, changemanagement,issue resolution,lifecycle managementand support ofserver, storage, networksystems forDartPointscustomer facingplatforms
• Manageavailability of multi-tenant cloud platforms, delivering 99.999% uptime SLA to customers
• New customer provisioning and services installation
• Escalation resource forCustomer Support Teams
• Act as final-tier escalation for critical incidents;participatein 24×7 on-call rotation
• Maintain a working level ofproficiencywith allDartPointsservices
• Other as assigned by your supervisor

Qualifications 

• Associates Degree in Network Services, Information Technology, Systems Administration,or other technical discipline and 2 - 4 years of applicable experience
• 2-5yearshands-on experience managingnetworking and virtualization 
• Deepexpertisewith Veeam Backup & Replication and/or Zerto in multi-site replication in enterprise or service-provider environmentsor other data protection software
• knowledge of hypervisors (VMwareESXidesired)
• Comfortable with physical data center tasks: racking, cabling, smart hands, hardware break-fix, and DCIM tools
• General understanding of IP networking isrequired
• Excellent verbal and written communications skills
• Excellent documentation skills
• Strong attention to detail, making and keeping commitments and meeting deadlines
• Relevant certifications preferred:NCP-MCI, VCP-DCV

The following criteria apply to all positions:

• Employees must complete individual quarterlyobjectivesas assigned 
• Employees mustdemonstratecommitment to all corporate core values: Customers First, Integrity, Initiative, Problem-Solving

Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this position and may change at any time with or without notice.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.