Customer Service Representative

Customer Service Representative

Build your career as a customer service representative in a growing company. At ProMach, you'll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist.

You'll be challenged and rewarded. Make friends and have fun. Improve our customers' packaging performance and efficiency every day. Help build the future of packaging automation. We're proud of that and hope you will be too.

The customer service representative handles all service agreements to improve customer efficiencies, training on proper PM procedures to keep machine from going hard down with a focus to sell more aftermarket parts and the value of Fogg Service covering new equipment sales. Handle regular service calls in-between service agreement visits.

Responsibilities include:

• Responsibility to stay customer-focused providing complete and total customer satisfaction.
• Stay in communication with the Service Group to get reports done, get parts or information for the customer, see which job is next.
• Debrief Customer Service Manager-Service/Project Manager after service trip discussing information pertinent to general sales activities and new sales opportunities. For example, new packaging lines being added, competitive equipment and activities, and market trends.
• Get with the parts department to bring to the customer the extended parts list and express the importance of having the long lead time items in stock to keep from having extended down times.
• Work with Engineering to design specialty items necessary to complete an order. This may involve systems, and/or parts necessary to interconnect Fogg equipment with existing customer equipment.
• Preferably be able to work on mechanical, electrical and programming issues.

Who we're looking for?

• Ability to handle mechanical multi-task problems that may be encountered.
• High School diploma, and 5 years manufacturing experience. Skills must include welding, parts fabrication, installation of machinery, basic electrical skills, light programming and conveyor work.
• Working knowledge of drafting and application to specification and components.
• Working knowledge of plumbing and electrical components.
• Travel required up to 25% of the work year.
• Able to lift a maximum of 50 pounds.
• Must possess excellent verbal and written communication skills.
• Must have PC/Computer skills, which include knowledge of word processing and spreadsheet applications.
• Knowledge of CAD preferred. (SolidWorks used)

What's in it for you?

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Pro Mach, Inc.

We have been named to the Inc. 5,000 list of fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strengths of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.