Operations Coordinator

Description

WOW is a dynamic and growing company doing business locally as Meisler Trailer Rentals.

About WOW:

Warehouse On Wheels is a place where team members want to come to work! Our team members are supported by safe working conditions, servant leaders who CARE about their employees' wellbeing, and market-based compensation and gain sharing.

Our team members and your future co-workers: do what needs done, not just what is asked of them, act with a sense of urgency and with a winning mindset, do what they say they are going to do when they say they are going to do it!

What You'll Do:

• Collaborate with the General Manager to develop and maintain competitive customer pricing.
• Prepare accurate rental agreements and related documentation.
• Stay informed about competitors' rates and rental practices to ensure market awareness.
• Respond promptly and professionally to customer inquiries, concerns, and service requests.
• Handle incoming calls and provide detailed information about our products and services.
• Work directly with customers to understand their trailer and container needs and recommend appropriate solutions.
• Build and maintain strong, long-term customer relationships.
• Conduct thorough pre-rental trailer inspections, documenting any defects or maintenance needs.
• Perform post-rental inspections to verify condition and identify any damage.
• Take photos and document damages as needed for customer billing purposes.

What We're Looking For:

• Strong interpersonal, problem-solving, and follow-up skills.
• Enthusiasm for developing and maintaining customer relationships.
• Proficiency in Microsoft Word and Excel.
• Ability to adapt in a fast-paced, growing company environment.
• High attention to detail with strong organizational skills.
• Positive, "can-do" attitude and proactive mindset.
• Self-starter who can work independently while supporting a team.
• Clear and effective communicator.

Qualifications to be successful:

• High School Diploma or equivalent required.
• One to three years' experience with direct customer relations
• Must have a current driver's license.

What WOW offers you:

• Insurance plans (eligibility after 30 days of employment):
• Health (2 plans to choose from)
• Dental (Basic and Enhanced plans available)
• Vision (Company paid)
• Life and Short-Term Disability Insurance
• Health Savings Account with generous employer contributions
• Financial Wellness Courses
• WEEKLY PAY
• 10 Paid Holidays
• PTO Plan
• Bonus potential (Monthly and Quarterly)
• 401k with company match (60-day contribution eligibility)

If you are ready to be a part of our winning team, submit your resume!