Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency on 1/1/2026 and we’ve already built a strong team of five who are excited about growing together. Before becoming an agent, I worked as a State Farm team member and also gained experience in retirement services and leadership — which shaped my passion for helping people plan ahead, protect what matters, and feel confident about their future.

I have a degree in Education and I’m also a proud parent of eight, so supporting families and building a positive, encouraging environment comes naturally. Giving back is important to our agency as well, and we love staying connected to the community by supporting local schools.

For our team, we offer a 401(k) with a 3% match, a $250 monthly health stipend, a life policy, team-goal bonuses, office snacks, and Casual Fridays. We also keep work-life balance front and center with an early Friday close at 1PM from Memorial Day through Labor Day.

Our office culture is team-first, positive, and competitive in the best way — we work hard, support each other, and celebrate progress together. If you’re looking for a place where you can stay motivated, be part of a strong team, and grow your career, we’d love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tonya Springer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.