Receptionist/Registry Staff - Kidlavie Nebraska LLC

Job Description

Job Description

Position Overview

The Reception/Registry Staff member is the first point of contact for guests at KidLavie Alabama LLC. This role is responsible for greeting families, handling guest check-ins and registrations, answering inquiries, and supporting administrative tasks to ensure a smooth and welcoming experience.

Primary Responsibilities

• Greet and welcome guests with a friendly, professional attitude.

• Manage guest registration for playground entry, birthday parties, workshops, and events.

• Answer phone calls, respond to emails, and provide information about services, packages, and schedules.

• Handle reservations, event bookings, and process payments through the POS system.

• Maintain accurate records of guest registrations, attendance, and transactions.

• Coordinate with other departments (kitchen, art, event staff) to ensure smooth guest experiences.

• Keep reception and waiting areas clean, organized, and guest-ready.

• Assist with administrative tasks such as filing, scheduling, and report preparation.

• Address guest inquiries and escalate issues to management when necessary.

Requirements

• Previous experience in customer service, reception, or hospitality preferred.

• Strong communication and interpersonal skills.

• Ability to multitask and stay organized in a busy environment.

• Comfortable using computers, scheduling software, and POS systems.

• Friendly, professional, and reliable.

• Flexible to work evenings, weekends, and holidays.

What We Offer

• Friendly, family-focused work environment.

• Opportunities for career growth within Kidlavie Alabama LLC.

• Employee perks and discounts.

• Training in guest service, scheduling, and administrative tasks.