Residential Program Director

Job Description

Job Description

Salary:

Position Description

The Program Director has ultimate oversight of the assigned department and the assigned Supervisors and Managers to ensure adherence to agency policies, guidelines and all regulations. The Director will train, mentor, supervise and manage assigned staff to ensure person centered practices are used; that persons supported are safe and comfortable in their homes, community and jobs, if applicable. The Program Director will have financial responsibility and oversight of the assigned department. The Program Director reports to the Assistant Executive Director of Programs.

Essential Functions:

• Understands and promotes people supported goals as well as personal, dignity, respect, individualism and quality of life
• High level of oversight of all functions related to assigned homes/areas, staff and persons supported to maintain and improve quality of persons supported lives
• Work with financial and program staff, in addition to utilizing reports, to actively participate in the budgeting and reconciliation process, to effectively manage the profitability of assigned areas
• Create and update staffing plans for assigned program area(s) that encompasses person(s) supported needs and wants annually or as needed
• Effectively delegate tasks to direct reports as necessary to achieve Agency goals
• Act as role model for assigned staff, which includes a proactive approach in all aspects of the job
• Maintain the confidentiality of information related to people supported, staff and Agency files
• Promotes, and acts as a leader for, Person-Centered practices
• Completes unannounced visits to assigned areas monthly, on ALL shifts on a non-routine rotational basis
• Completes contact notes, monthly reviews, training and intake visits as assigned
• Review documentation for assigned department weekly for accuracy, including EMARS/MARS, and initiates corrective action steps for Supervisors, House Managers, Leads and DSPs who are not following documentation requirements
• Responsible for all management tasks associated with assigned staff, including reviewing and approving time/PTO and performance reviews, which may include addressing performance deficiencies, in a timely manner
• Communicate and work with assigned staff and other Agency team members to improve quality of life for persons supported
• Ensure staff complete all Reportable and Non-Reportable events, documentation, and EMARS before end of their shift
• Develop and facilitate training of assigned staff, which includes ensuring staff has been fully trained on people supported prior to working alone
• Follow Agency policies and procedures as outlined in the Employee Handbook and any operation guides, which includes monthly fire/emergency drills
• Completes any essential duty of Supervisor or House Manager, as needed

Other Functions

• Attend training as required
• Treat all persons supported with respect at all times
• Fills the role of direct and indirect reports as needed to ensure required staffing ratios are met
• Promote community participation by providing staff and persons supported with education of, exposure to, and experiences within the community by oversight of community based scheduling
• Participate in hiring of program staff
• Actively participate in and chair Agency committees as assigned
• All other duties as assigned

Required Skills

• High level of integrity
• Excellent verbal, written, and listening communication skills
• Ability to remain calm and objective at all times
• Ability to coach, train/teach staff and persons supported
• Exceptional proactive interpersonal and relationship building skills
• Maintain CPR and First Aid Certification, Medication Administration training, Relias, and other trainings and certifications as required within assigned timeframes
• Intermediate technical skills (Microsoft products preferred)
• Proficient ability to read, analyze, and interpret applicable regulations, policies, and procedures
• Exceptional attention to detail, analytical, critical thinking, decision-making, organizational and planning skills
• Excellent delegation skills

Work Environment/Conditions

The physical environment requires the employee to be able to sit, stand and walk for periods of time, which vary and to bend, stoop, push, pull, reach, and lift up to 50 pounds, when necessary. The working environment requires the ability to work flexible hours including nights, weekends and holidays to cover shifts in emergency situations and be on-call on rotational basis as assigned to respond via telephone, or face to face when needed. May require traveling to events, meetings or training sessions. Position is full-time, exempt position based on a 40-hour work week.

Qualifications

• Bachelors Degree in a Human Services related field, at least three (3+) years experience working with people with intellectual disabilities in a supervisory capacity (additional experience may be substituted for degree requirement)
• Class D Driver license for State of Tennessee

Supervisory Responsibility

This position DOES have supervisory responsibility.

Other Requirements

• TB skin test or assessment within 30 days of employment
• Successful clearance of background check including MVR prior to employment
• Ability to pass any required security clearance prior to or post-employment