Call Center Team Lead
Serenity Healthcare
Call Center Team Lead
Serenity is growing, and we're looking for a Call Center Team Lead who is passionate about developing people while helping drive exceptional patient experiences. This is an ideal opportunity for someone ready to take the next step into leadership.
This is a highly visible, hands-on leadership role focused on coaching, developing, and supporting our Patient Care Coordinators. You'll spend your day on the floor working alongside the team, providing real-time coaching, reinforcing best practices, assisting with escalations, and partnering closely with Supervisors to improve individual and team performance.
If you enjoy helping others succeed, thrive in a fast-paced environment, and lead through action rather than title, we'd love to meet you.
What You'll Own
- Spend approximately 5 hours each day providing in-person coaching and support to call center reps through floor presence, side-by-side shadowing, call observation, and real-time feedback.
- Spend approximately 3 hours each day supporting team chat, handling escalations, and assisting with crisis situations.
- Provide on-site support; this position focuses exclusively on the local team and does not provide remote coaching.
- Deliver frequent coaching to contact center reps who demonstrate recurring errors or performance opportunities.
- Conduct shadowing sessions with follow-up observations to reinforce learning and ensure continuous improvement.
- Monitor calls, review quality and performance metrics, and provide timely, actionable coaching.
- Assist with onboarding and training new Patient Care Coordinators.
- Partner closely with Supervisors to identify coaching priorities, performance trends, and development opportunities.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Call Center Team Lead in Provo, UT vacancy
$50k - $200k
...Description This job is for experienced door to door managers, or team leaders. The job consists or hiring a direct downline is which... ...to train and mentor reps. Also expected to join leadership calls and help maintain and create an exciting and hard working culture...SuggestedShift - Actions, Perspective, Future
Orem, UT4 days ago$16 per hour
...the trenches just like you! Free Car Washes We are seeking a highly motivated and experienced Car Wash Supervisor to join our team. The successful candidate will be responsible for overseeing the daily operations of our busy car wash facility and ensuring that our...SuggestedHourly payFull timeWork at officeFlexible hoursWiggy Wash Car Wash
Springville, UT-89$16 per hour
...the trenches just like you! Free Car Washes We are seeking a highly motivated and experienced Car Wash Supervisor to join our team. The successful candidate will be responsible for overseeing the daily operations of our busy car wash facility and ensuring that our...SuggestedHourly payFull timeWork at officeFlexible hoursWiggy Wash Car Wash
Springville, UT-89- ...Job Description: Lead Supervisor Reports To: Residential Director Salaried, Exempt, At-Will Employee Benefits: Eligible SCHEDULE: Tuesday... ...for administrative and special assignments Attending treatment team on a regular basis and all other required meetings/conferences Requirements...SuggestedShift workAfternoon shift
Telos Residential
Orem, UT1 day ago - Job Description Job Description MALAWI'S PIZZA HAS IMMEDIATE OPENINGS FOR ALL POSITIONS. Looking for a quick learning, hard working team member to work primarily afternoon and night shifts. There are limited day shift positions available as well.SuggestedImmediate startNight shiftDay shiftAfternoon shift
MALAWI'S RIVERWOODS LLC
Provo, UT2 days ago $109.18k - $163.77k
Role Summary:The NAM Operational Excellence Leader will lead a consistent and rapid LEAN deployment, providing leadership for CI initiatives... ...as requiredFacilitate CI actions and employee involvement teams throughout the platform / site and across all functional areas...Full timeLocal area$22 - $27 per hour
...Service Administrative Operations Lead We are looking for a highly organized, proactive, and dependable Service Administrative Operations... ...organized and running efficiently, including our Service Call Center, loaner vehicle program, accounting schedules, customer follow-...Hourly payWork at officeMurdock Hyundai of Lindon
Lindon, UT4 days ago$14.5 per hour
...Full-time Description RESTAURANT SHIFT LEAD Starting at $14.50/hr. plus TIPS Come, and join the... ...your opportunity as a Shift Lead to be one of the most important team members within our restaurant. You will have the chance to make a...Hourly payFull timePart timeFlexible hoursShift workCosta Vida
Provo, UT13 hours ago- EōS Fitness in Orem, Utah, is looking for a dynamic Member Experience Manager. This role focuses on ensuring exceptional customer service and maintaining high member satisfaction. The ideal candidate will train front desk staff, resolve member concerns, and analyze member...
EŌS Fitness
Orem, UT2 days ago $70k - $95k
...you’ll quickly find that opportunities are plenty and there is a path for everyone. If you are member obsessed and ready to lead an amazing team to delight our members, grow sales and develop people to reach their full potential, then this opportunity might be for you!...Full timeTemporary workPart timeWork experience placementWalmart
Provo, UT4 days ago- ...Job Description Job Description Job Title : IR Lead Department: Warehousing Reports To : Managers Purpose: Lead and support team members in the effective execution of their duties, ensuring daily orders are completed accurately and on time by supervising...
NutriCost Fulfillment LLC
Springville, UT2 days ago - ...Surefox Utah, Inc. in Provo, Utah, is seeking a Security Officer/Incident Commander to join our team. You will act as liaison between Surefox and clients, manage emergency response, and ensure compliance with client policies and state/federal regulations. The role requires...
Surefox Consulting LLC
Provo, UT3 days ago - Role Summary:The Manufacturing Supervisor directs activities within the operations team as it relates to machining, painting, and welding. These highly motivated individuals ensure efficient production while promoting and working safely within established policies and...Full timeMonday to FridayAfternoon shift
$16 per hour
...started in the trenches just like you! Free Car Washes We are seeking a highly motivated and experienced Car Wash Supervisor to join our team. The successful candidate will be responsible for overseeing the daily operations of our busy car wash facility and ensuring that...Hourly payFull timeWork at officeFlexible hoursMOJO Family of Brands
Springville, UT1 day ago$14.5 per hour
...Do you know fashion? Do you love finding a great deal? If so, come join the Uptown Cheapskate Team! We are looking for friendly, highly motivated people to join our team of Gatekeepers. As a Gatekeeper at our store you will be sorting clothing as it comes in, you must...Hourly payUptown Cheapskate
Orem, UT2 days ago- ...Team Lead Reports To: Assistant Store Manager (primary), Store Manager FLSA Status: Non-Exempt Direct Reports: Cashier(s), Sales Associate(s) Are you looking for a fun, loving, and enthusiastic workplace where you can truly make a difference? Do you enjoy helping...Full timeLocal areaFlexible hoursShift workAfternoon shift
Ace Hardware
Spanish Fork, UTmore than 2 months ago - ...Lead MechanicBased in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main...For contractorsWork at officeLocal areaNight shift
Core & Main
Provo, UT4 days ago - ...Overview Job Description Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive... ...operational and merchandising decisions to the Store Management Team and Operations Team. Department Supervisors have strong product and...
The Home Depot
Provo, UT4 days ago - ...supports the Mountain Outfitter Manager in overseeing rental, retail, and repair operations at Sundance Mountain Outfitters. This role leads a team, ensures accurate rental documentation, delivers high-level guest service, and maintains smooth daily operations....Hourly payShift workWeekend work
Sundance Mountain Resort
Provo, UT8 days ago $15.52 - $17.52 per hour
...Lead Retail Team Member Starting pay: $15.52/hr. - $17.52/hr. with both career and growth opportunities! You'll be a great fit if... Must be 21+ in order to apply. Hardworking & Busy: You thrive in a fast-paced environment and your ability to multitask...Full timeFlexible hoursNight shiftWeekend workMaverik
Orem, UT1 day ago- ...Job Description Job Description Description A well established home services company in Orem, Utah is hiring a Plumbing Install Lead to run residential repipes, water heater and softener installs, and larger plumbing projects. You will own the install from start...Weekly payTemporary work
Hire Right Recruiting
Orem, UT17 days ago - Spirit Halloween is hiring an Assistant Store Manager in Provo, Utah. This role involves supporting the Store Manager in staffing, setup, merchandising, and inventory control. The ideal candidate will ensure maximum sales and profitability by prioritizing guest services...Flexible hours
Spirit Halloween
Provo, UT3 days ago $13 - $17 per hour
...Shift Lead At Swig, we're all about fun, energy, and giving our customers an unforgettable experience. You'll wear many hats, but your... ...with a smile, or keeping things clean, you'll be part of a team that treats every customer like family. As a Shift Lead, you'll...Flexible hoursShift work- Ross Stores is seeking an Area Supervisor in Provo, Utah to oversee store operations and a team of Associates. The Area Supervisor will manage daily activities, enforce safety protocols, and ensure excellent customer service. Ideal candidates will have strong communication...
- Lead daily operations by working alongside the team Drive company initiatives and set clear goals with deadlines Manage workflow: prioritize same-day/high-priority orders Oversee slotting, stocking, condensing, and damage control Ensure correct packing procedures and...Hourly payFlexible hoursWeekend workDay shiftAfternoon shiftEarly shift
$21 - $29 per hour
...supplies and merchandise from distribution centers and vendors throughout the facility and... ...issues and problemsLeads and participates in teams by using and sharing resources... ...service experience. Preferred Qualifications… Leading a team, Supervising experience to include...Hourly payMinimum wageFull timeTemporary workPart time$25 - $50 per hour
...Role Overview TSA is accepting applications for Lead and Supervisory Transportation Security Officers at airports in Springville.... ...growth opportunities Key Responsibilities Supervise screening teams Ensure TSA compliance Train and mentor officers Manage...Shift workNight shiftWeekend workAirport Security Careers
Springville, UTmore than 2 months ago$21 - $29 per hour
...- $29.00/hr* Full time Shifts may vary Position Summary... As a Prepared Foods and Café Department Lead you will drive sales in your area and supervise your team of hourly associates who create and serve meals to our members - giving them more of what they love, for...Hourly payJob sharingFull timeTemporary workPart timeWork at officeImmediate startShift work- ...our laminated pastries to our savory bakes, we serve high-volume guests without compromising craft. Our teams thrive on pace, pride, and positivity—and our Shift Leads are the steady hands that keep it all in sync. If you’re a natural problem-solver, calm under pressure...Hourly payFlexible hoursShift workWeekend workEarly shift
- ...Job Description Job Description SHIFT LEAD Working at Pizza Hut is about making hungry people happy. It's about being independent... .... You’re all about teaching new things and motivating the team to work together. You set high standards for yourself and the...Extra incomeSecond jobLocal areaFlexible hoursShift work
Pizza Hut
Springville, UT17 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Call Center Team Lead. Be the first to apply!
