Service Coordinator (Parts & Service)
$22 - $25 per hourHenis Group
Service Coordinator (Parts & Service)Location: Greenville, SCSchedule: Monday - Friday (Standard Business Hours)Compensation: $22.00 - $25.00/hour (based on experience)Position Type: Full-TimeAbout the OpportunityOur client, a leading provider of commercial door and dock solutions, is seeking a Customer Service - Parts & Service Specialist to support their Greenville, SC office.This is a hands-on, detail-oriented position that plays a critical role in supporting both customers and field technicians. The role has evolved beyond a traditional customer service function, focusing heavily on parts coordination, quoting, and service support to improve overall operational efficiency and customer experience.What You'll DoGenerate service and parts quotes, including material markups and labor estimatesSource vendor pricing and coordinate with suppliersCreate and process purchase orders in a timely mannerCommunicate directly with customers and internal technicians to support service needsFollow up on open quotes and ensure timely conversion to ordersAssist with receiving, inspecting, and organizing incoming parts and equipmentMaintain accurate documentation and ensure smooth workflow across service operationsWhat We're Looking For2+ years of experience in estimating, quoting, or service-related support (industrial, commercial, or similar environment preferred)Strong analytical and math skills with high attention to detailAbility to read and interpret technical drawings or job scopesComfortable working both independently and collaborativelyStrong communication skills with a customer-first mindsetExperience in service, parts, or operations support within industrial, construction, or mechanical environments preferredExposure to vendor coordination, purchasing, or supply chain processes preferredWhy This OpportunityStable, well-established organization with strong industry presenceHigh-impact role supporting both customers and field operationsOpportunity for growth, with additional hires planned in the near futureTeam-oriented environment with a mix of office and operational exposure
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