Guest Services Manager - JOEY Maple

We are thrilled to bring another JOEY Restaurants location to Dallas, Texas! With our expansion, comes the opportunity to invite new talent to join our team. We are looking for high-performing, passionate individuals to join a remarkable team of culinary leaders and hospitality professionals as we continue the JOEY legacy in our second location in Dallas. Opening summer 2026 , with the potential to start right away at our JOEY Dallas location. As a Guest Services Manager, you will directly contribute to the overall success of a multi‑million‑dollar Restaurant and its people. In this role, you will be responsible for attracting, retaining, and developing a high performing team, while driving their personal growth. You will efficiently deliver and execute quarterly strategic planning goals while upholding the highest standards in product, profit, environment and experience. Duties Foster a cohesive and collaborative team environment through exemplary leadership. Provide guests with friendly and attentive service throughout their dining experience. Show them what Iconic Hospitality means! Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment.It’sYour Business. Assistwith managing store sales, budgets, cost of goods, and labor. Supervise and guide our service and experience standards and provide impactful coaching as needed. Build sales opportunities and positive guest experiences. Fulfill recruitment needs, impact positive candidate experience andselectionandretainyour team. Support with training and development of technical knowledge and execution. Communicate daily focus and feedback to service and kitchen teams. Follow all food and alcohol service and handling safety precautions and procedures. Basic Qualifications 1-3 + years leadership experience(If you have high potential but less experience, we still want to meet you!). Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits. Possess a passion for hospitality and a proventrack recordof creating world-class hospitality experiences. Thrivein adynamic,fast‑paced work environment. Be able towalk andstand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks;and liftand carryup to50lbs. Required Knowledge, Skills, and Abilities Successful employees at JOEY are genuine, warm, and caring. They value honesty and conduct themselves with integrity. They are comfortable providing and receiving feedback to achieve personal growth and performance excellence. They are natural problem solvers with an insatiable desire to positivelyimpactindividual and team execution. They are passionate about quality and professionalism. Theypossessexceptional relationship building and communication skills. They encourage healthy and supportive competition within their team. They exude confidence, humility, and respect. They take pride in presenting a professional appearance and demeanor. Benefits Career development, education, and growth opportunities. Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit‑eligible partners. Discounted employee shift meals. 10% discount for self and guests on all food and beverages when visiting any JOEY location. Discounted clothing retailer partnership. Referral bonus program. Sales competitions and rewards. Paid vacation Paid sick leave JOEY Restaurants is an Equal Employment Opportunity Employer. We are committed to offering reasonable accommodation to qualified job applicants. This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties, responsibilities, and qualifications for this job. JOEY Restaurant Group is an equal employment opportunity employer of all qualified individuals, including minorities, women, veterans, and individuals with disabilities. #J-18808-Ljbffr