Quality Manager

Job Title: Quality Manager (ISO 9001)

Position Overview

We are seeking a proactive, hands-on Working Quality Manager to lead, maintain, and continuously improve our Quality Management System (QMS) in accordance with ISO 9001:2015 standards. This position will have 3 direct reports.

In this dual-capability role, you will split your time between strategic system management (audits, management reviews, policy design) and daily operational quality tasks (first-piece inspections, supplier evaluations, root-cause analysis, and floor support). You will serve as the primary liaison for ISO Registrar audits while actively working alongside production, engineering, and supply chain teams to maintain high-quality standards on the shop floor.

Key Responsibilities

ISO 9001 QMS Management & Compliance

• QMS Oversight: Own, manage, and continuously update the company’s ISO 9001 QMS manuals, procedures, work instructions, and documentation.
• Audit Leadership: Lead internal audit programs, schedule regular audits, train internal auditors, and serve as the main point of contact for external third-party ISO registrars and customer quality audits.
• Management Review: Coordinate and facilitate regular Management Review Meetings, tracking QMS performance metrics (KPIs), risks, and opportunities.
• Corrective & Preventive Action (CAPA): Lead 8D / 5-Why root cause investigations for non-conformances (NCRs), track corrective actions to completion, and verify effectiveness.

Hands-On Quality Operations & Inspection

• Floor Quality Support: Perform hands-on incoming, in-process, and final product inspections/testing using precision measurement tools [e.g., calipers, micrometers, CMM, gauges].
• First Article Inspection (FAI): Execute and sign off on FAIs and initial sample approvals for new parts and processes.
• Equipment Calibration: Oversee the calibration program for all measurement equipment, instruments, and testing tools.
• Supplier Quality Management: Evaluate and monitor supplier quality metrics, issue Supplier Corrective Action Requests (SCARs), and participate in supplier audits when necessary.

Leadership & Continuous Improvement

• Team Supervision: Directly manage and mentor quality technicians/inspectors, promoting a culture of quality across the workforce.
• Data & KPI Analytics: Collect and analyze quality performance data (scrap rates, yield, customer returns, cost of poor quality) and present actionable insights to leadership.
• Training & Mentorship: Train shop floor personnel on ISO standards, standard operating procedures (SOPs), quality expectations, and proper inspection techniques.

Qualifications & Skills

Education & Experience

• Education: Bachelor’s degree in Engineering, Quality Management, Operations, or equivalent practical experience.
• Experience: 2+ years of quality engineering or management experience in a manufacturing or production environment.
• ISO Expertise: Proven track record of managing or heavily supporting an ISO 9001 or other quality system.

Core Competencies

• Hands-on Mindset: Willingness to get out from behind the desk and solve problems on the production floor.
• Communication: Excellent verbal and written communication skills for interfacing with shop operators, executive leadership, suppliers, and external auditors.
• Problem-Solving: Systematic, analytical, and detail-oriented approach to process improvement.

What We Offer

• Salary Range: $90,000 – $120,000 per year (commensurate with experience).
• Benefits: Medical, Dental, Vision, 401(k) with company match, Paid Time Off (PTO), and professional certification support.