Sr. Incident Manager/ AI Prompt Coordinator

Description

The company is rapidly scaling its enterprise escalation and incident management capability and is seeking seven Senior Incident Managers to support its Incident Commanders during major technology incidents. While the Incident Commander runs the room and makes critical decisions, the Senior Incident Manager ensures the response machine runs smoothly behind the scenes - tracking tasks, coordinating resources, maintaining documentation, and ensuring nothing falls through the cracks during high-pressure, fast-moving incidents. This is a coordination and execution role that requires manager-level maturity, strong organizational instincts, and the ability to stay calm, focused, and non-technical in environments where everyone else is deep in the weeds. The role also carries responsibility for AI-assisted automation of incident documentation and executive reporting as the team modernizes its escalation operating model.

How You'll Spend Your Time

Incident Coordination & Task Management

During active incidents you'll serve as the operational backbone of the response - tracking tasks and timelines, ensuring action items are assigned and followed through, paging and escalating the correct resources, and maintaining accountability across the response team. While the Commander directs the response, you make sure the execution happens. Nothing gets lost, nothing gets forgotten, and everyone knows what they're responsible for.

Documentation & Scribe Function

You'll maintain thorough, accurate records throughout the incident lifecycle - capturing timelines, decisions made, actions taken, and outcomes. This documentation is the foundation for post-incident reviews and executive reporting. Accuracy and completeness matter as much as speed - the record you create during an incident is what leadership will rely on afterward.

AI Prompt Automation & Reporting

You'll leverage AI tools including Microsoft Copilot and Gemini to automate incident documentation, initiate recording and transcription workflows, and support the generation of post-incident reviews and executive summaries. You don't need to be an AI engineer - but you need to be proficient enough with these tools to use them effectively without training and to validate that outputs are accurate.

Post-Incident Review Support

Following major incidents you'll support the post-incident review process - compiling documentation, tracking action items, and ensuring that recommendations are assigned and followed through. You'll help produce structured, non-technical executive summaries that communicate business impact, root cause, and next steps clearly to Senior leadership.

Cross-Team Coordination & Communication

You'll facilitate communication among various teams during incidents - ensuring that the right people have the right information at the right time and that there is a unified, coordinated response. You'll also manage notifications to Microsoft Teams channels and subscriber email accounts as part of the early-warning and incident communication infrastructure.

Immediate Priorities - First 90 Days:

Integrate into the enterprise escalation model and demonstrate the ability to support major incident calls independently - tracking tasks, managing documentation, and coordinating resources without requiring coaching on process

Get proficient with the team's incident management tooling stack including ServiceNow, PagerDuty, OPTIC, Slack, and Microsoft Teams - and begin leveraging AI tools (Copilot, Gemini) to automate documentation and reporting workflows

Build familiarity with The IT organization - understanding who to page, how to escalate, and which teams own

Skills

Incident management, Itil, gemini, Microsoft Copilot, SQL

Top Skills Details

Incident management,Itil,gemini,Microsoft Copilot,SQL

Additional Skills & Qualifications

Technical Skills:

-Proficiency with Microsoft Copilot, Slack, Microsoft Teams, and incident management tools (OPTIC preferred)

-Familiarity with AI and prompt engineering concepts

Communication Skills:

-Strong ability to translate technical details into business‑focused language

-Experience producing executive‑level reports

Analytical Skills:

-Ability to analyze incident data and summarize outcomes for leadership

-Understanding of ITIL and incident management best practices

Desired Qualifications:

-Bachelor’s degree in Computer Science, Information Technology, or a related field

-3+ years of experience in incident management or related roles

-Prompt engineering or AI experience preferred

Experience Level

Expert Level

This is a Contract position based out of Atlanta, GA.

The pay range for this position is $55.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jun 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.