Client Delivery Manager

Essential Responsibilities Keep an updated understanding of the organization’s products, services, and client delivery policies Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs Provide outstanding customer service to clients and respond to all clients' concerns in a timely manner Develop creative ways to deliver an exceptional client experience Support implementation project management under leadership direction Manage client meeting schedules and agendas for assigned clients based on project scope agreements Utilize spreadsheets and data visualization software, including Excel and Power BI, to create presentation material Deliver and create all standard and ad‑hoc client‑facing reporting based on client needs Use various methods to compile, analyze, and convey numerical or statistical data, including pivot tables, graphs, and spreadsheets Coordinate with Operations on subject matter expert (SME) input Meeting deck prep and coordination with Client Success on meeting deck prep, QA, and deck validation Ensure action items get completed Serve as the main point of contact for clients and act as a communication connection between clients and Operations, Client Success, and other service lines Verify or communicate regarding account‑level auditing/integrity issues to the Client Communicate all client risk issues to designated leadership teams to ensure customer success Manage client expectations and follow through on commitments Be responsible for ensuring all client‑specific protocol documentation is kept up to date and reviewed regularly by the Client Deliver Senior Associate Communicate with vendor management companies and coordinate with operations to ensure deliverables are met Promote a supportive and positive team culture that aligns with company values Contribute to the advancement of the internal team initiatives by providing hands‑on support and ideas Manage Client health (KPIs) in conjunction with Cloud members to preemptively recognize and escape potential client detractors Education and Experience Education Level: Bachelor's – Equivalent experience will be considered in lieu of a degree Experience Level: Minimum of 5 years of experience Licenses and Certifications Not Specified Skills Not Specified Physical Demands Sitting Standing Extended Computer Usage Work Environment Well lit Remote Noise Level – Quite Climate Controlled Compensation Base pay range: $65,000.00 – $116,747.20 per year. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training. Eligible to participate in annual bonus plan at a target of 10.00%. Equal Employment Opportunity R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at View phone number on click.appcast.io for assistance. #J-18808-Ljbffr