Client Services Project Manager - Work From Home

Job Description

Job Description

At Beyond Feedback we bring humanity back to business by partnering with business leaders to provide employee and customer lifecycle feedback programs. The tailor-made feedback programs and actionable insights provided by our team of experts drive increased brand loyalty, customer retention, employee retention, and employee engagement for business clients.

We have a new work-from-home opportunity available for a full-time Client Services Project Manager to join us in our mission of reaching 35M survey participants by 2035!

Are you the calm in the chaos? The translator between vision and reality? Do you keep projects on track, clients confident, and teams aligned—no matter how many moving parts there are? Do you anticipate needs before anyone asks, communicate with clarity, and solve problems before they become roadblocks? Does your leadership turn complex challenges into smooth wins, leaving a mark at some of the most recognized companies in the country? If so, you may be a good fit for this opportunity.

What You’ll Do:

• Drive Ongoing Project Management – Serve as the primary point of contact and trusted advisor for a portfolio of client accounts. Create and maintain project plans, monitor deliverables, identify resource needs and project risks, and ensure high-quality client experiences.
• Lead Client Onboarding & Setup – Coordinate kickoff activities, prepare materials, and facilitate smooth internal and client-facing onboarding.
• Manage Survey Lifecycle – Coordinate between clients and internal team members throughout the complete project lifecycle—from initial setup and survey design through final results delivery—ensuring client needs are met and expectations are exceeded.
• Oversee Survey Deployment – Manage launch communications, troubleshoot issues, and recommend interventions to drive participation.
• Manage Contact Lists & Data Flow – Coordinate secure data transfer, oversee maintenance of accurate participant lists, and manage resolution of client list issues.
• Administer Online Reporting Dashboards – Set up and manage user permissions, review dashboards for accuracy, and provide client training.
• Support Offline Reporting & Presentations – Coordinate the production of reports and presentations, participate in executive-level meetings, and ensure follow-up requests are completed by the team.
• Facilitate Client Meetings – Contribute agendas, prepare materials, capture action items, and facilitate discussions between client key stakeholders and our Executive Relationship Manager.
• Support Client Action Planning - Distribute templates, resources, and electronic tools to clients to enable them to administer action planning throughout their teams.

What You Bring to the Table (required qualifications):

• Bachelor's degree in business, project management, or related field (Master's preferred)
• PMP certification
• Proven experience with client-facing professional services project management, including client budget management and project profitability tracking
• Advanced Excel skills with ability to create project tracking systems
• Exceptional organizational skills, attention to detail, and ability to manage multiple concurrent projects
• Strong communication and presentation skills for executive-level client interactions
• Analytical thinker capable of engaging with all levels of an organization, being particularly adept at the C-level
• Ability to exercise initiative, judgement, discretion, and decision-making consistent with organizational objectives
• A proactive approach to resolving issues, managing scope changes, and driving project success

What’s In It For You (comp & benefits):

• Competitive pay DOE.
• A comprehensive suite of benefits including medical/dental/vision coverage (with fully paid employee medical coverage after 5 years), life insurance, gym reimbursement, tuition reimbursement, maternity/paternity leave, vacation time, and more.
• Generous paid time off with 15.5 paid holidays plus Birthday Friday and 2 Rest & Reprieve days. Plus - we pay you a $2,000 vacation allowance to use as you choose after year 4 – that’s right we pay you to go on vacation! We even pay you to give back to your community and volunteer at a place of your choosing two days per year.

Our Work-From-Home Arrangement:

You must work from your primary residence located within 35 miles of our office so you can easily attend team-building events that occur throughout the year. You must have reliable internet service at home (minimum speed of 10MB download/5MB upload). You must have a dedicated workspace at your home that is free from distractions just like you would if you worked from our office. Beyond Feedback provides all the computer equipment you need to be successful.

The business hours and regular schedule for this role is 7am-4pm Monday through Friday.

Our Commitment to Diversity & Inclusion:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All newly hired employees are subject to background check and E-Verify employment eligibility verification.

Beyond Feedback is a national leader in measuring and managing customer loyalty and employee engagement. Our services are used by organizations to gain insight into the perspectives of their customers and employees so they can improve their experience and drive better business results.

Company Description

Beyond Feedback is a national leader in measuring and managing customer loyalty and employee engagement. Our services are used by organizations to gain insight into the perspectives of their customers and employees so they can improve their experience and drive better business results.