Lab Concierge Specialist

Job Title

Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.

Job Description

Starting Wage: $28.77 / hr

This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function include customer service, vendor escorting, managing equipment maintenance records, and routine lab walkthroughs.

Location/Division Specific Information

This position is based out of South San Francisco, CA.

Discover Impactful Work:

This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function include customer service, vendor escorting, managing equipment maintenance records, and routine lab walkthroughs.

A Day in the Life:

Operate within Computerized Maintenance Management System (CMMS) to provide updates to equipment work order records

Coordinate scheduling of equipment with internal customer and external vendors as applicable including generating and tracking of monthly PMs due lists

Maintain CMMS records for incoming equipment including vendor service records, equipment trackers, and equipment pick up records

Perform vendor escorting for work site activities

Handle equipment inventory and disposition within lab space through end of lifecycle

Generate client requested reports as requested, including open work orders, work order status, and pending service requests

Extensive Customer Service including timely response to all service status requests

Follows well-defined procedures as outlined by Best Practices, SOPs & work instructions

Take direction and communicates openly with Leadership regarding daily duties. Makes decisions and uses available resources to meet customer requirements, independently

Promotes personal growth and development by staying abreast of new policies and improvements

Raise customer concerns and quickly identifies the course of action with a goal of first call resolution within established turnaround times

Represents Thermo Fisher Scientific at all times throughout customer locations, expertly and positively

May perform other duties as assigned by management.

Keys to Success:

Education

High school diploma or equivalent required

Bachelor's degree preferred

Experience

Ability to present and articulate points by verbal and written communications

2-3 years of dynamic proven experience in applicable field with GXP experience preferred

Ability to establish and champion positive customer relationships

Knowledge, Skills, Abilities

Utilization of Good Documentation Practices in all record keeping

Proficiency with Microsoft 365 applications (Excel, Outlook, Teams).

Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement

Detail-oriented, safety-conscious, technically proficient, organized, problem solver, promotes team environment

Physical Requirements / Work Environment

The role primarily involves working independently at customer sites, which may include areas with chemical-based allergens like penicillin and tetracycline.

Personal protective equipment, such as lab coats, coveralls, facemasks, and steel-toe shoes, is often required.

The position requires regular lifting of 30-40 lbs (up to 50 lbs occasionally) and using equipment like pushcarts and forklifts to move up to 100 lbs. Standing, walking, and manual material handling of chemical containers are frequent activities, sometimes in varied temperature environments.

Overtime work or schedule changes may also be necessary.

As a condition of your employment with Thermo Fisher Scientific, you must successfully complete and satisfy Thermo Fisher's pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher's criteria.

Benefits

We offer comprehensive healthcare, paid Holidays, tuition reimbursement, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

The hourly pay range estimated for this position based in California is $27.00$29.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

A choice of national medical and dental plans, and a national vision plan, including health incentive programs

Employee assistance and family support programs, including commuter benefits and tuition reimbursement

At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: