Oracle CX (Fusion Service Cloud) Consultant

Overview Infosys Oracle unit is a global leader in providing comprehensive Oracle services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging Oracle's advanced technologies to drive operational efficiency and business resilience. We specialize in Oracle Cloud applications, helping enterprises become cloud-connected and achieve sustainable success. Join us to be part of a team at the forefront of Oracle innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real‑world challenges through cutting‑edge Oracle solutions. Responsibilities Define project objectives and scope in alignment with business goals, ensuring efficient delivery in collaboration with stakeholders. Coordinate sprint planning and meetings with technical teams and stakeholders while building and maintaining relationships with mid‑level and senior client representatives. Evaluate project deliverables and drive initiatives to adopt new methodologies and tools that enhance project execution and outcomes. Identify and mitigate risks proactively while working with quality assurance teams to embed quality planning into project workflows and deliverables. Develop and run project estimates, monitor budget performance, and optimize resource allocation for efficiency. Support the preparation of technical and commercial proposals, aligning them with client needs and organizational capabilities. Engage in planning resource allocation, conduct performance appraisals, and facilitate professional development to enhance team effectiveness. Contribution to the Team Demonstration of strategic mindset for delivering impactful, client‑aligned projects. Expertise in managing complex ERP projects, including scope definition, resource allocation, and progress monitoring. Problem‑solving expertise and ability to steer project economics and delivery. Strong relationship with mid‑ and senior‑level client stakeholders. Strong leadership abilities to foster team performance and growth. Commitment to cultivating a culture of learning and innovation. Required Skills and Experience Experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, Service Logistics Cloud, and related technologies. Experience in Architecture/Design/Detailing of Processes and Problem Definition. Knowledge and experience implementing Service Request Management, RMA / Depot Repair, Knowledge Management, Digital Customer Service, Omnichannel features with Fusion Service Cloud. Working knowledge of Oracle Order Management Cloud, Oracle Inventory Cloud, and Oracle Maintenance Cloud. Understanding of business processes related to Customer Service, Service Entitlements/Coverages, Depot Repair. Skilled with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, Data Migration, Reporting and Analytics. Knowledge of Webservices‑based integration. Experience in PoC ideation, creation, and presenting demonstrations to clients. Experience across project lifecycle phases, including requirements gathering and solution design. Hands‑on involvement in configuration, development, and deployment of Oracle Cloud solutions. Ability to collaborate with cross‑functional teams (developers, analysts, project managers). Ability to deliver high‑quality Oracle Cloud solutions. Experience guiding teams on project processes and deliverables. Preferred Skills and Experience Experience with Oracle Subscription Management Cloud is a plus. Knowledge of Oracle Order Management Cloud, Oracle Inventory Cloud, Oracle Maintenance Cloud is desirable. Experience with at least two green‑field implementations and have experience in working in projects with Agile methodology. Additional Qualifications Bachelor’s degree or foreign equivalent from an accredited institution. Three years of progressive experience in the specialty may be considered in lieu of one year of education. This position may require relocation and/or travel to work/project location. Candidates authorized to work for any employer in the United States without employer‑based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future. Benefits Medical/Dental/Vision/Life Insurance Long‑term/Short‑term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off About Us Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do this by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. #J-18808-Ljbffr Infosys