Asst Store Mgr - Operation

Job Title

About the Team

You will be working with GM and Sales Managers to effectively stock the floor and maintain stock room operations.

You're excited about this opportunity because you...

Exemplify the highest level of customer service standards to internal and external customers.

Drive and deliver daily associate processing productivity results as per company standards

WHS daily compliance and participation in the WHS Committee

Comply with all Company Policy and Procedures.

Results

Maintain open and closing standards of Back of House areas (BOH)

Plan for receipt of shipments and to process Omni orders simultaneously.

Co-ordinate and process shipments as delivered. Ensure inventory records are properly maintained.

Direct merchandise flow from stock room to sales floor.

Ticket and stock merchandise in the stock room or prepare for immediate distribution to the sales floor.

Organise stockroom departments by stocking merchandise and supplies on appropriate shelves or in off site locations. Adjust stocking procedures to ensure aisles and exits are clear and merchandise is stored per Company standards.

Process inventory paperwork, including store-to-store transfers, receiving logs, e-sends, receiving discrepancies, damaged merchandise, and returns.

Maintain an accurate record of merchandise stored at off-site locations (if applicable).

Execute timely processing of donations and MOS merchandise.

Pack and log merchandise as required for shipments.

Ensure stockroom is swept and clean with garbage removed and supplies organised.

Complete tasks listed on daily agenda or as assigned (e.g. maintenance of store, lighting, cleaning, etc.)

Working with Others:

In partnership with Store Managers

Plan and prepare BOH for store deliveries to ensure space is created for deliveries

Meet with store managers weekly to ensure operational tasks align with business needs

Deliver standards to ensure any audits result in a pass score

Manage supplies and ensure store expenses managed within budget

FEFO Management (Williams-Sonoma only)

In partnership with Assistant Store Managers

Ensure all merchandise SKU's are on the sales floor

Ensure that all markdowns are completed on time

Ensure that all repairs and maintenance issues are resolved in a timely manner

Assist with Floor-set execution and provide support to building furniture as required

Development of Self and Others

Coach, reward and recognise performance of BOH team

Deliver WHS training initiatives, working with the Store Manager to ensure training delivery compliance

Train and develop associates in back of house standards

Initiates a self-development plan to ensure continual professional development

Support with recruitment and selection of highly talented people to join back of house teams.

Provides Influential Leadership

Be the main contact point for associate injury management, ensuring injury notifications are received and processed in a timely manner, workers compensation claim forms are completed and associates return to work safely

Maintain open communication and an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy.

Model behaviour that respects the background, experience and cultural differences of others, while upholding the integrity and the values of the Company.

Promote an environment that encourages participation, creativity, and learning.

Why you will love working at Williams-Sonoma, Inc.

We're a successful, fast-growing company with an entrepreneurial vibe

A technologically and data-driven business

Competitive salaries and comprehensive health benefits

We're at the forefront of tech and retail, redefining technology for the next generation

We're passionate about our internal and external clients and live/breathe the client experience

We get to be creative daily

A smart, experienced leadership team that wants to do it right and is open to new ideas

We believe in autonomy and reward taking initiative

We have fun!

We're excited about you because... (Essential Functions and Experience)

2-3 years management experience. Specialty retail preferred.

Working knowledge of the General Retail Industry Award

Proven ability to manage staff to meet back of house expectations

Proven ability to think through complex issues and allocate time to execute multiple tasks and changing priorities.

Effective communication, organization and leadership skills.

Proven ability to motivate and influence others through personal actions and examples.

Proven ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.

Physical Requirements:

Ability to be mobile in the back of house area, including standing for long periods.

Able to work within confined spaces such as back of house areas and stock rooms.

Able to climb ladders and use other equipment in line with safety standards

Availability to work a minimum of two Saturdays and two Sundays in each four week period, annual inventory and entire peak holiday season (November and December).

Ability to lift and mobilize medium to large items, up to 45 kg, while utilizing appropriate equipment and safety techniques.

This position description is not inclusive of all duties and responsibilities, and does not include duties that may be reasonably required to be completed as part of the role. This position description can be changed without notice

Benefits:

Once you are here, you can look forward to a wide variety of benefits designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:

A generous discount on all Williams Sonoma Inc. brands through multiple shopping channels

A 401(k) plan and other investment opportunities

Paid vacations, holidays and other time-off programs

Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program

Tax-free commuter benefits

A wellness program that supports your physical, financial and emotional health

In-person and online learning opportunities through WSI University

Cross-brand and cross-function career opportunities

Location specific sample sales

A business casual work environment

San Francisco based bike share program

Time off to volunteer

Matching donations to qualifying nonprofit organizations

Company-sponsored community involvement

Various discounts on local businesses

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

About Us

Our CompanyFounded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise