Technical Support Scientist

Job ID: 31155129Company: Abbott LaboratoriesLocation: United States - California - PomonaJob Type: Full timeCategory: Research & DevelopmentIndustry: HealthcarePosted Date: 2026-07-07Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.Technical Support ScientistWorking at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:Career development with an international company where you can grow the career you dream of.Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar yearAn excellent retirement savings plan with high employer contributionTuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.The OpportunityAbbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Technical Support Scientist is within our Toxicology Business Unit located in Pomona, California. This position will provide technical support functions within our Drugs of Abuse manufacturing facility. The position will primarily be focused on participating in moderate complexity, short-to long-duration projects, product improvements, change control processes, investigations and resolving technical issues in coordination with another department. This position will also conduct verification or validation study for new or modified material and generate reports. What You’ll Work OnHas a good knowledge for each process of products testingInvestigates and may create and develop new methods and processes for project advancement with guidance from more experienced colleagueFamiliarity with all aspects of productConducts experiments of moderate complexity projects, seek advice when needed from more experienced colleagues for more complicated technical and design challengesPossesses and applies knowledge of principles, practices, and procedures of particular field of specialization to the completion of moderately complex assignments.Works on problems of moderate and diverse scope in which analysis of data requires evaluation of identifiable factors. Proposes potential solutions to more advance problems.May plan and work on projects of smaller complexity under limited supervision.Perform customer complaint investigation and write reportWork independently and effectively. Cooperatively work with others in all matter of the organizationBe able to prioritize and handle multiple tasks and responsibilities, attention to detailsModerate computer skill and moderate knowledge of MS Excel and MS WordUse Agile to issue quality incidence; perform root cause investigation and write investigation reportNo formal supervisor duties, but may direct less experienced staff in their day-to-day work and assist in problem solvingTest product, compile data, perform data analysis and prepare reports for product improvements and investigationsMaintain records of laboratory activities in a professional, accurate mannerReport progress and results to manager on a regular basisEvaluate and recommend improved testing methodsAble to solve process-related questions/problemsWith minimal guidance can write verification and validation protocols and reports, order materials needed to complete procedures, write technical reportsActively participate in departmental meetings as well as representing Technical Support on project teamsEstablish new and modify existing documentation in a manner which will achieve accuracy and avoid errors and potential production issuesReview, edit and process changes to controlled documentation such as procedures, forms, etc., in an electronic document management systemUse Microsoft Excel and Word to compile test data, perform appropriate analyses and write technical report/documentation such as deviation reports, validation protocol and trend analysesUnderstands and is aware of the quality consequences which may occur from the improper performance of their specific job; has awareness of device defects that may occur in their area of responsibility, including product design, verification and validation, manufacturing and testing activitiesResponsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices; build productive internal/external working relationshipsCarries out duties in compliance with established business policiesKnowledgeable of federal and other regulations, e.g. QSR’s, ISO and FDAOther duties as assigned, according to the changing needs of the businessRequired QualificationsBA or BS in Chemistry or Biological Sciences Minimum 3 years’ experience in related fieldStrong verbal and written communication skillsGood technical writing skillsAbility to follow detailed instructions, maintains accurate records and notes, and carries out assignments in a thorough, conscientious fashion while adhering to safe laboratory practices Able to carry out experiments following established guidelines and summarize results accurately.Demonstrate problem-solving and troubleshooting skillsKnowledge of a variety of lab equipment and their operation Able to functionally direct junior research staffPreferred QualificationsKnowledge and ability to use MS Office and other manufacturing systemsAdaptable and willing to take on multiple new tasks and responsibilitiesIndependent collaborative self-starter with the ability to make appropriate quality-related decisions in real timeProcess orientated, Logical, analytical, meticulous, highly organized and able to analyze data & implement solutionsProven ability to work effectively within a team environment while satisfying individual responsibilities and objectivesApply NowLearn more about our health and wellness benefits, which provide the security to help you and your family live full lives: Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at and on Twitter @AbbottNews.The base pay for this position is $81,500.00 – $141,300.00. In specific locations, the pay range may vary from the range posted.Skillsroot cause analysisproduct testingagile methodologiesquality regulations (qsr, iso, fda)technical report writingms excelstakeholder managementassay developmentms worddata analysischange controllaboratory equipment operationdocumentation managementcustomer complaint investigationverification and validation