Medical Support Assistant

Medical Support AssistantAre you looking for a challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Medical Support Assistant to support the Veteran community in the Castle Rock, Colorado area. This position is open to all candidates, including Locum or Traveling professionals.Position HighlightsLogistics: Contract Type: 1 base year with 2, 1-year option periodsSchedule: Monday – Friday 8:00 am – 4:30 pm (MST)Location: 3753 Dacoro Lane, Castle Rock, Colorado 80109Requirements: Authorization to work in the U.S. permanently, without sponsorship.Minimum 6 months of customer service experience.Proficient with computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.Have a High School education or GED equivalent.Oral and written proficiency with English.Basic computer skills.Type at least 50 WPM.Basic medical terminology knowledge.Previous experience with the VA is a plus.Knowledge in use of VA software such as CPRS, VISTA, CTM, ISS system, HSRM, PPMS, and others is a plus.Benefits: Health insuranceDental insuranceVision insurance401(k) matchPaid sick leavePaid vacation11 federal paid holidaysIn 2025, Terrestris was ranked 185 out of the top 5,000 fastest-growing private companies in America by Inc. We hit this mark because, at Terrestris, we form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.What does a typical day look like for the Medical Support Assistant?You will:Monday – Friday 8:00 am – 4:30 pm (MST).Respond to internal and external customer requests for assistance in a courteous, professional, cooperative, and helpful manner.Answer the phone and follow appropriate telephone etiquette. Listen attentively to questions and confirm understanding by restating to the caller. Collect adequate information before transferring a call to nurse, provider, social work, etc.Check-in of all patients via Integrated Scheduling Solution (ISS).Serve as Patient Relations Representative and actively listen to feedback, patient concerns, and can self-resolve patient complaints/co-worker concerns in a tactful, professional manner.Manage and complete assigned work, provide input on work progress and/or impediments, work collaboratively, and maintain efficient workflow.Update patient demographics, to include phone number, address, next of kin, emergency contact, and insurance capture.Assist in opening and closing clinics daily, updating no-shows within 24 hours of appointment. Monitor incoming and outgoing faxes and mail, in accordance with HIPPA standards.What qualifications do you look for?You might be the professional we're looking for if you have:Authorization to work in the U.S. permanently, without sponsorship.Minimum 6 months of customer service experience.Proficiency with computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.Have a High School education or GED equivalent.Oral and written proficiency with English.Basic computer skills.Type at least 50 WPM.Basic medical terminology knowledge.Previous experience with the VA is a plus.Knowledge in use of VA software such as CPRS, VISTA, CTM, ISS system, HSRM, PPMS, and others is a plus.If selected, candidates will need to complete credentialing and onboarding requirements consistent with VA medical staff processes.Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.