Certification Specialist - Walnut Park

CRM Residential is a trusted and growing leader in affordable housing property management, committed to strengthening communities and elevating the places people call home. As we continue to expand our portfolio, we are focused on improving operational excellence across our properties—investing in upgrades that create safer, more welcoming environments and delivering strong results, with most communities earning 90% or higher on inspections in the past year.

At the heart of our success are the people who choose to build their careers with us. We believe exceptional housing starts with empowered teams, which is why we invest in ongoing training, clear career paths, mentorship programs, and technology that makes work easier, safer, and more efficient. Working at CRM Residential is more than a job—it’s a purpose-driven career where you can grow, make a meaningful impact, and help provide reliable, quality homes for those who need them most.

Why Join the CRM Residential Team:

• Comprehensive Health Coverage
• Retirement Savings with employer contribution
• Bonus Potential
• Paid Time Off (PTO)
• Company Paid Holidays
• Once eligible for enrollment, the company will contribute a Safe Harbor match of 3% of your compensation to your 401(k) account, regardless of whether you choose to make your own contributions.

Pay Rate: $23-25.00 per hour

What You’ll Get To Do:

The C e rtification Specialist will receive general supervision and direction from the Community Manager. The Recertification Specialist will comply with established policies and authorized approval. Recertification Specialist responsibilities include, but are not limited to the following:

• Resident selection and orientation in accordance with the Resident Selection Plan
• Assist with the leasing of vacant apartments in an expeditious manner per company policy striving for 100% occupancy
• Handle the timely recertification and interim recertifications of residents in accordance with HUD regulation and Low-Income Housing Tax Credit Program
• Maintain the waiting list book and keeping it up to date in the computer following HUD regulations
• Assist with the development of goals and objectives for the property
• Maintain resident files according to policy outlined in CRM’s Occupancy Manual
• Assist Property Manager in preparation of various file reviews such as:
• Management Review
• Mortgagee Inspection
• Accept daily resident requests and write up corrective work orders as directed by the Maintenance Plus program
• Daily management of office duties
• Maintain an open office at prescribed times
• Immediately handle daily work orders that come in
• Take applications for prospective residents
• Compute applications for eligibility, with supporting documents
• Send out billing notices
• Greet in-coming guests, respond to mail and handle all incoming telephone calls
• Maintain a professional demeanor
• Attend required trainings
• In absence of the Community Manager, enforcement of the lease and the rules and regulations
• Completion of all required reports as directed by various departments of CRM Residential
• Required to observe all federal and local Fair Housing Laws
• Perform other related duties, as assigned

Requirements:

• High School diploma or equivalent education required. 3-4 years of experience can offset minimum educational requirements for this position.
• 1-2 years of certification experience required
• HUD experience required
• Must have experience with recertifications, RealPage OneSite, and inspections
• The position requires effective oral and written communication skills
• Proficiency in Microsoft Office (Excel and PowerPoint in particular)
• Ability to work with a variety of people and make them feel comfortable quickly
• Must be able to multi-task
• Ability to work independently and as part of a team
• Passion for building and engaging communities
• Valid driver's license and reliable transportation
• Ability to work any scheduled hours as well as additional hours needed to complete the job
• The position requires effective oral and written communication skills
• Strong customer service skills required
• Must have strong organizational and time management skills
• Full Time Schedule: Monday-Friday 8:30AM-5:00PM

About CRM Residential:

CRM Residential is an award-winning full-service property management company which professionally manages 11,000+ apartments valued in excess of one billion. We are exclusively third-party so there is no conflict of interest between the properties that we manage for our clients and our own properties, because we do not own any properties. Our focus is dedicated to our clients.

We are an equal opportunity employer and welcome applicants from all backgrounds to apply. If you have a desire to work for a reputable company, we encourage you to apply for this exciting opportunity.