Lead Maintenance Technician - (Multi-Family)

Overview Position: Lead Maintenance Technician - Multifamily Location: On-Site Reports To: Property Manager Industry: Multifamily Property Management Job Type: Full-Time | Must be available for occasional weekend needs SunRidge Management Group is an equal-opportunity employer that promotes a drug-free workplace. We are a Dallas-based company with over 35 years of experience managing apartment communities across the country, dedicated to exceptional service, operational excellence, and a people-first culture. We foster a collaborative, ethical, resident-focused culture where every team member plays a vital role in our continued success. Position Summary The Lead Maintenance Technician is responsible for upholding the physical integrity of the community by ensuring a clean, safe, and well-maintained living environment for residents, visitors, and staff. This role helps preserve property value and enhance resident satisfaction. The Lead Maintenance Technician is expected to proactively identify and resolve issues related to the property and implement preventative maintenance procedures to avoid future problems. This role also involves training and mentoring maintenance personnel to provide strong operational support and ensure consistent, high-quality service delivery. Key Responsibilities Operational Oversight Maintain proper inventory levels of maintenance supplies and tools; ensure tools are in excellent working condition Monitor and correct hazardous conditions throughout the property, including gates, lighting, stairs, and more Identify and label all utility cut-offs and sewer cleanouts; maintain corresponding property maps Keep storage areas locked and clean; perform daily cleanup of work areas and maintain cleanliness across the grounds Leadership & Training Train and mentor maintenance assistants and team members, promoting a “safety-first” culture across the property Conduct regular safety meetings and ensure team-wide compliance with HAZCOM standards and regulations Approve and delegate service requests, overseeing completion and providing hands-on support when needed Maintain knowledge of the property maintenance budget and obtain management approval for major expenses Maintenance Coordination Establish and manage systems for prompt resident service, ensuring work orders are completed within 24 hours when possible Schedule on-call and emergency maintenance rotations to ensure 24/7 availability in coordination with the property manager Perform and schedule preventative maintenance for all equipment and common areas Coordinate with external vendors when needed and ensure all maintenance work is done to company standards Resident Relations Promote exceptional customer service and ensure timely response to resident concerns and service requests Conduct move-in/move-out inspections and review notices to vacate to improve retention efforts Maintain high resident satisfaction and implement initiatives to foster a sense of community Compliance & Reporting Maintain complete and accurate records for leases, inspections, renewals, and permits Submit weekly and monthly reports to corporate office and participate in corporate management meetings Ensure property remains in compliance with licensing and safety regulations Qualifications Minimum 3 years of experience in multifamily property maintenance or a related field required Proven leadership and organizational skills, with the ability to manage staff and daily operations effectively Strong understanding of state lease forms, Fair Housing laws, and the Property Code Proficient in property management software (such as OneSite and/or Yardi) and Microsoft Office Suite Excellent interpersonal, communication, and customer service skills to interact professionally with residents, vendors, and staff Ability to multitask and adapt in a fast-paced, deadline-driven environment Required CPO & HVAC certifications Must be available to work 40 hours per week, including weekends as needed, and participate in a rotating on-call schedule for emergencies Work Environment This is a full-time, on-site position at the assigned apartment community. Weekend availability is occasionally required for staffing and emergencies. Physical & Vision Requirements Frequent physical activity; on your feet for the majority of the time (66%–100%) Daily tasks involve bending, squatting, kneeling, climbing stairs and ladders, pushing/pulling, reaching overhead, gripping, and handling tools and equipment with precision Writing tasks such as inventory and maintenance reporting are also required Constant need to read manuals, caution labels, and complete written documentation accurately Must be able to see small details and observe surroundings both up close and at a distance Requires frequent listening skills to diagnose repairs and respond to staff, vendors, and residents Must be able to verbally communicate clearly and consistently with team members and residents Driving & Travel Requirements Frequent use of personal transportation to pick up supplies or respond to service calls Must be available for after-hours on-call rotations and occasional emergency travel to property sites Requires valid driver’s license and current auto insurance coverage Occasional pickups or deliveries to and from the corporate office as needed Join Us SunRidge offers a comprehensive benefits package including opportunities for professional growth, health/dental/vision insurance, life and disability coverage, voluntary wellness plans, Employee Assistance Program, 401(k) with employer match, PTO & Sick Time, Paid Holidays, and Birthday/Work Anniversary Leave. Join the SunRidge Team. If you are a motivated, ethical, and service-minded leader ready to take ownership of a thriving community, we want to hear from you. Apply today. Note: This description reflects the current role and may be subject to change as needed by the company. #J-18808-Ljbffr