Client Care Specialist (Medical Receptionist)

Job Description

Job Description

Why You'll Love This Job
Do you want to build a career, not just find your next job?

Do you want a role where you'll gain real responsibility, learn how a successful healthcare business operates, and develop valuable professional skills that will benefit you throughout your career? If you're looking for an opportunity to learn, grow, and make a meaningful impact in your community, we'd love to meet you.

FYZICAL Bedford is a growing physical therapy clinic helping people improve their mobility, balance, and quality of life.

We're looking for a Client Care Specialist who wants to be more than a receptionist. This role sits at the center of our clinic, helping create an exceptional- patient experience while coordinating the operational details that keep a busy healthcare practice running smoothly.

You'll work closely with clinic leadership and have opportunities to contribute to patient experience, operations, marketing initiatives, and future growth projects. As we continue to grow—including plans for a potential second location—we're looking for someone who enjoys helping people, solving problems, learning new systems, and taking ownership.

Prior healthcare experience is helpful, but not required. We are willing to train the right person. What matters most is intelligence, reliability, organization, communication skills, and a willingness to learn. Responsibilities Responsibilities

• Deliver an exceptional patient experience from first phone call through discharge
• Coordinate scheduling, insurance verification, referrals, authorizations, and patient communications
• Collect payments, maintain accurate records, and help patients understand their financial responsibilities
• Coordinate with clinicians, physicians, insurers, and billing partners to keep patient care moving smoothly
• Support marketing initiatives, patient testimonials, reviews, and community outreach efforts
• Maintain a clean, organized clinic environment, including opening/closing responsibilities and supply management

Required Skills Skills & Qualifications

• Friendly, professional, and confident communicator
• Highly organized, dependable, and detail-oriented
• Strong reading comprehension, writing, and basic math skills
• Comfortable learning technology and working across multiple software systems
• Able to exercise judgment, solve problems, and work independently
• Comfortable discussing services and helping prospective patients move forward with care
• High school diploma required; Associate's or Bachelor's degree preferred
• Healthcare, insurance, administrative, customer service, or physical therapy experience is a plus

Who Thrives HereThe people who succeed in this role take ownership. They communicate clearly, learn quickly, pay attention to details, and help solve problems rather than waiting for someone else to do it.
They are dependable, resourceful, and comfortable figuring things out. They hold themselves accountable, learn from mistakes, and continuously look for ways to improve.
Most importantly, they care about helping people and want to make a meaningful impact in their community while contributing to a growing organization. We will train the right person—what matters most are your attributes, mindset, and willingness to learn, not prior experience.