Customer Quality Manager

Customer Quality Manager Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries. Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations. What we offer you Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts Retirement Savings Plan Education Assistance Bonus Plan Eligibility Referral Bonuses Parental Leave On-site Gym & Caf What you will be doing Job Summary: The Quality Manager is responsible for driving the Quality Department's efforts to deliver zero defects by leading containment activities, problem solving, customer claim resolution, coaching and mentoring team members, and supporting the quality test lab and its processes. This role partners closely with production teams and customers to improve quality performance across the operation. Supporting Hydro's flagship North American manufacturing location, a site whose production output surpasses that of some entire Hydro regions, the Quality Manager will create and execute the site's quality strategy, driving continuous improvement and increasing the use of technology and data-driven tools to reduce customer complaints, test failures, returns, and overall cost of quality. This position is primarily focused on customer and manufacturing quality performance and is not the primary owner of quality systems administration, auditing, or compliance management activities. Essential Job Responsibilities: Develop and execute the site's quality strategy by leveraging technology, data analytics, and advanced quality performance tools to reduce defects, customer complaints, returns, and overall cost of quality while improving compliance and test performance metrics. Provide customer support for quality issues, technical problem solving, and ensure that quality standards are understood, maintained, and adhered to both the plant and customer facilities. Provides a connection between the customer and the plant in claims support, technical problem solving, continuous improvement initiatives, and quality performance projects. Developing and reviewing processes on the plant floor including proper documentation, while driving quality strategy and improvement initiatives focused on defect reduction and operational excellence. Conducting non-conformance investigations and leading root cause analysis activities to drive sustainable corrective actions. Documenting deviations and/or conducting failure investigations, as appropriate. Developing, coordinating, and providing training on Quality standards and processes for team members while fostering the growth and development of the Quality organization. Trains / Coaches Team Members: Supports learning organization initiative through daily teaching / coaching on the shop floor. Imparts technical knowledge of the process and reactionary logic based on process deviation observation. Is a subject matter expert in area of quality lab testing, equipment, dispositioning, lab back up, extrusion processes, and emerging quality technologies that improve measurement accuracy and process control. Insuring completeness and accuracy of all inspection records and test data Daily walks to scour the site for visible issues in the product and process. Coordinates immediate resolution. Assist customers in the fundamentals of aluminum, extrusion processes, and quality requirements. Demonstrates high standard for excellence and core belief in quality compliance, accuracy in reporting and always puts safety first. What will make you successful? Required Education/Experience: Bachelor's Degree in Engineering, Manufacturing, Quality or related field. At least 7 years of professional experience working in a manufacturing environment. At least 5 years of previous leadership experience. Must be eligible to access and work with ITAR-controlled information and data, as required for this position. Preferred Skills/Qualifications: Experience with aluminum extrusion or related manufacturing processes. Experience reducing customer complaints, returns, cost of quality, or other key manufacturing quality metrics within a high-volume manufacturing environment. Experience leading root cause investigations and corrective actions (8D, A3, DMAIC, or similar methodologies) for customer claims, process issues, and quality failures. Experience partnering with production, engineering, and operations teams to improve process capability, product quality, and overall plant performance.