Airline Ticketing Agent - DFW Airport

Job Summary Daily operations at the airport kiosk or ticketing desk, focusing on delivering outstanding customer service and resolving inquiries effectively. The role aims to maximize revenue through ticketing, ancillary sales, and promotion of products and the airline program, while ensuring operational excellence and customer satisfaction. Key Responsibilities 1. Ticketing & Reservations Understand and address individual travel requirements. Accurately handle reservations and fare calculations. Ensure legal travel documentation (passport, visa, health) compliance. Deliver a seamless and personalized customer experience. 2. Ancillary Sales Promote and upsell services such as airport upgrades, extra legroom seats, and excess baggage. Aim to increase revenue through value-added services. 3. Commercial Products Maintain deep knowledge of Emirates’ commercial offerings. Promote products that enhance the travel experience. 4. Airline Program Educate customers about airline benefits, rules, and promotions. Address queries and promote member enrollment. Conduct regular stakeholder briefings to drive awareness and participation. 5. Sales Administration Monitor and document all sales activity (daily to annually). Ensure accurate cash/card reconciliation and secure deposits. Collaborate with Finance for compliance with airline procedures and local regulations. 6. Passenger Acceptance Monitor booking systems and coordinate with relevant departments. Manage special cases (e.g., unaccompanied minors, medical cases). Oversee queue management and ensure a smooth customer flow. 7. Operational Disruptions Proactively manage rebooking, hotel arrangements, and other disruption support. Handle denied boarding processes in line with policies. Offer alternative solutions to retain customer trust. 8. Airport Operations Support Assist across various functions including check-in, boarding, lounge services, and ramp support. Flexibly support operational needs as directed by the Airport Services Manager. Required Skills Solid working knowledge of a major Computer Reservation System (CRS). In-depth understanding of market trends and industry practices. Successfully completed advanced courses in Reservations and Ticketing. Trained in customer service excellence and passenger handling. Proficient in Microsoft Office Suite, including Word, Excel, and Email applications. Strong communication skills with fluency in English and the local language of the country of operation (both written and spoken). Job Location DFW Airport, Texas, United States Position Type Full‑time/Regular Required Training Selected candidates will be required to attend two weeks of paid training. Shift TBD. Weekends and holidays required. Schedule To be determined. Salary/Benefits $20.50 / hr; voluntary dental, vision, and 401(k). Equal Opportunity Employment Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. #J-18808-Ljbffr