Patient Experience Expert

Midland Medical is now hiring Patient Experience Expert in Oakland Park, FL

Schedule: Full-Time | Day Shift | Monday 7:45 am-2:00 pm Tuesday-Friday 7:45am-5:00 pm

Pay Rate: $22.00 per hour

Are you passionate about patient care and ready to make a difference every day? We are looking for someone who is passionate about serving the needs of individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values.

We have received recognition in the last 5 years Best Medical Practice in Broward County, FL Award.

Why Youll Love It Here

• Competitive pay
• Generous paid PTO and Sick time
• 11 Paid Company Holidays
• Paid training and certification support
• Health, dental, vision, with generous company contribution, paid life and disability plans & retirement plan with generous match of up to 5% of your contribution
• Tuition Reimbursement Plan
• Other voluntary plans are available to support you and your family
• Career growth opportunities in a supportive environment

What Youll Do

The Patient Experience Expert is responsible for coordinating the patient experience at Midland Medical. This position works closely with Providers and Medical Liaisons under the direction of the Practice Administrator.

• Promote and uphold Midland Medicals mission, values, policies, and procedures.
• Manage and coordinate patient treatments and appointments, including triaging inbound calls.
• Address patient concerns, escalating issues as needed, and work to retain existing patients.
• Conduct pre-visit chart reviews, including insurance verification and demographic updates, and identify preventive health needs.
• Consistently demonstrate a positive attitude and patient-first mindset.
• Prepare charts for patients scheduled with providers.
• Check in patients and collect applicable copays, coinsurance, deductibles, and outstanding balances.
• Manage provider schedules effectively.
• Identify value-based care patients overdue for visits, labs, or referrals, and arrange necessary follow-ups.
• Assist patients with general inquiries, payments, and insurance claims questions.
• Verify insurance benefits and eligibility.
• Direct patients to the appropriate department for their healthcare needs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education & Professional Requirements

1. High school diploma or GED equivalent.
2. 12 years of experience in medical receptionist/patient scheduling.
3. 12 years of experience working with EMR systems.
4. 12 years of customer service experience.
5. Must be able to operate a motor vehicle and have valid insurance and drivers license.

Must be able to pass a Level I and Level II Background check as required.

Midland Medical Broward, LLC. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

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