Lead Service Technician

Job Description

Job Description

Commercial Roofing - Service & Repair

Position Summary

The Lead Service Technician is responsible for independently diagnosing, repairing, and maintaining commercial roofing systems across a variety of building types and roof assemblies. This role leads a small crew on service calls, manages daily job execution from start to finish, and serves as the primary point of contact with building owners and facility managers in the field. Lead Tech is expected to set the standard for workmanship, safety, and professionalism on every job.

Key Responsibilities

Field Operations

• Diagnose roof leaks and deficiencies across multiple roofing systems including TPO, EPDM, PVC, modified bitumen, built-up roofing (BUR), metal, and coatings
• Perform high-quality repairs including seam repairs, flashing replacement, drain clearing and repair, penetration sealing, blister repairs, and membrane patching
• Lead 2–3 person service crews; delegate tasks, set the work pace, and ensure quality throughout the job
• Complete work orders accurately and thoroughly, including photos, materials used, and recommendations for follow-up work
• Communicate findings and completed work directly to customers on-site; explain conditions clearly and professionally
• Identify and document additional deficiencies observed during service visits and provide information to the service manager for quoting

 

Safety & Compliance

• Enforce and follow all OSHA safety requirements, company safety policies, and fall protection protocols
• Conduct pre-job safety briefings and ensure all crew members are using appropriate PPE
• Maintain a clean, organized, and safe jobsite at all times

 

Equipment & Materials

• Properly load, operate, and maintain service vehicles, tools, and equipment
• Manage and track material usage on each job; minimize waste
• Notify service manager of low stock or equipment maintenance needs

 

Leadership & Training

• Mentor and develop helper(s) assigned to the crew
• Model professional communication, craftsmanship standards, and a strong work ethic
• Provide feedback to service manager on helper performance

Qualifications

Required

• Minimum 5 years of hands-on commercial roofing experience, with at least 2 years in a service/repair role
• Demonstrated proficiency with a minimum of two commercial roofing systems (e.g., TPO, EPDM, modified bitumen, metal)
• Ability to read and interpret building drawings, roof plans, and work orders
• Valid driver's license with a clean driving record; ability to operate a company vehicle
• OSHA 10 certification (or ability to obtain within 90 days of hire)
• Comfort working at heights, on ladders, and in all weather conditions
• Strong troubleshooting and problem-solving skills

 

Preferred

• OSHA 30 certification
• Manufacturer certifications (Carlisle, GAF, Firestone, Versico, or similar)
• Experience with infrared scanning or moisture detection tools
• Prior crew lead or supervisory experience

Physical Requirements

• Ability to lift and carry up to 75 lbs regularly
• Ability to work on rooftops, ladders, scaffolding, and aerial lifts
• Prolonged periods of kneeling, crouching, bending, and working in confined or low-pitch areas
• Exposure to heat, cold, and outdoor elements throughout the year

Compensation & Benefits

• Competitive hourly rate commensurate with experience
• Company vehicle and fuel card
• Paid time off and holidays
• Health, dental, and vision insurance
• 401(k)
• Manufacturer and safety training opportunities