Consumer Insights Manager

Consumer Insights Manager We create and deliver tailored marketing strategies for Expedia Group’s brands, focusing on establishing strong connections and cohesive experiences for travelers and partners. The Traveler Research & Insights team at Expedia Group creates and delivers traveler‑centered data that helps teams make better brand, marketing, and communications decisions. This role is focused on supporting our Global Brand Health Tracking program, a top priority for the Marketing organization as a key to informing strategy for our three key brands: Expedia, Hotels.com and Vrbo. Responsibilities Lead day‑to‑day Global Brand Health Tracking operations, including questionnaire updates, fieldwork and dashboard monitoring, reporting outputs and stakeholder support. Support reporting production across recurring deliverables and ad‑hoc requests, helping partners access, and interpret learnings effectively. Partner with Analytics teams to measure impact of marketing campaigns and long‑term brand building efforts. Manage external research vendors and work to foster long‑term partnerships. Pilot innovative approaches to ensure our measurement programs are best in class and leverage innovative thinking. Oversee Tableau dashboard refreshes and data integrity, partnering with data visualization and engineering teams to ensure accuracy and consistency. Translate raw survey data into clear, concise key takeaways and executive‑ready insights. Qualifications 6+ years of experience in consumer insights, market research, or analytics, with hands‑on involvement in brand health tracking or recurring measurement programs. Experience supporting recurring research, tracking, or measurement programs with strong attention to operational detail and executional rigor with excellent organization skills. Ability to manage multiple workstreams simultaneously, maintain documentation, and consistently deliver against deadlines. Hands‑on experience working with survey data outputs, crosstabs, and raw datasets, with the ability to independently pull data and derive insights. Strong stakeholder management skills, with the ability to respond to requests clearly, efficiently, and professionally. Ability to collaborate with cross‑functional teams to support business needs and deliverables. Ability to balance recurring program responsibilities with high‑volume ad‑hoc requests in a fast‑paced environment. A proactive and solutions‑focused mindset, with the ability to improve processes and create structure for recurring requests and deliverables. Ability to translate complex data and research learnings into clear, engaging, and actionable narratives for diverse audiences, including key stakeholders and senior leadership. Experience using data analysis tools such as Python, R, SQL as well as crosstab programs preferred. Solid understanding of data visualization tools such as Tableau, including dashboard review, validation, or updates. Compensation Pay ranges: $110,500 – $155,000, with potential to increase up to $177,000 based on performance (Austin or Seattle locations). Benefits Medical, dental, vision coverage. Paid time off. Employee Assistance Program. Wellness and travel reimbursement. Travel discounts. International Airlines Travel Agent (IATAN) membership. Equal Employment Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E‑Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I‑9 to confirm work authorization. #J-18808-Ljbffr