Police Records Clerk

Job Title

Performs a variety of technical and clerical support activities for the maintenance of the City of Kingsport's Police Records System.

Essential Functions

- Retrieves and verifies case/incident information in Police Records System;
- Responds to request(s) for information from law enforcement officers, agents of the court and the public;
- Makes copies of records/reports for authorized persons;
- Greets general public, acts as informational receptionist for jail, police department, and Justice Center;
- Operates NCIC, NLETS, and TIES computer system network;
- Researches records of incidents, arrests, convictions and traffic violations;
- Receives and routes information via radio/telephone/direct contact to police personnel.
- Answers routine questions from the public regarding police records policies and procedures;
- Compiles information and submits reports to state and federal law enforcement/transportation agencies;
- Effectively deals with members of the public who may be emotional;
- Collects fees, fines and bonds, maintains accurate records through cash receipt book and audit sheet.
- Maintains abstracts for traffic violations in accordance with state law;
- Fills in during the absence of Traffic Court Clerk;
- Prepares for City Court when needed.
- Performs other duties as assigned.

Qualifications

- Knowledge of NCIC/TIES card file, coding system used to identify crimes;
- Knowledge of the confidentiality requirements of police records and information;
- Knowledge of authorized persons and extent of authorized information release;
- Knowledge of the general policies and procedures of the City of Kingsport Police Department;
- Skill in retrieving information and running a variety of reports from records system;
- Skill in establishing and maintaining effective working relationships with law enforcement personnel, agents of the court and the public;
- Skill in understanding and following complex written and oral instructions;
- Skill in operating a variety of office equipment including typewriters, computer terminals, telephones and copiers;
- Skill in accurately recording and accounting for receipt of cash payments.

Education and Experience

High school graduate or high school equivalent; plus, experience equivalent to one year full time clerical support work, OR completion of a post high school education in Office Management, or closely related area may substitute for required experience. Must obtain TIES certification within first year of employment.