Customer Service Representative - Bilingual Spanish, Healthcare

General information

Job Posting Title

Customer Service Representative - Bilingual Spanish, Healthcare

Date

Wednesday, June 17, 2026

City

Phoenix

State

AZ

Country

United States

Working time

Full-time

Description & Requirements

Location: On-site in Phoenix, AZ Starting Pay: 20.04/h r . plus up to $2,880 in bonus opportunities for eligible new hires*

Schedule: Limited-Service Full-Time positions available

Site Hours: 24/7 center; the targeted start date, hours, and schedule are discussed with recruiter

Evening and night shifts have a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Make a Difference and Empower People to Navigate Healthcare with Confidence

Are you bilingual and passionate about helping others? Maximus is hiring Bilingual (English/Spanish) Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you're dedicated, service-minded, and ready to grow, we want you on our team.

You'll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success.

Pay & Benefits

We provide a competitive package designed to support your success both inside and outside work:

• Competitive Compensation:

• 20.04/ hr. base pay + 10% shift differential
• Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period*

• Comprehensive Insurance Coverage:

Company-paid medical coverage

• Tuition Reimbursement:

Support for ongoing education and development

• Future Planning:

401(k) with company match

• Paid Time Off Package:

Paid time off, sick leave & 11 paid holidays

• Maximus Wellness Support:

Employee Assistance Program (EAP), wellness resources, and employee discount programs

• Work/Life Balance Support:

Flexible schedules that meet your lifestyle

• Career Growth:

A supportive environment with development and promotional opportunities

• Meaningful Work with Impact:

No cold calls, sales, or collections involved!

*Eligibility requirements apply. Bonus amounts and payout timing may vary.

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

• Calls are basic and routine.

• Uses computerized system for tracking, information gathering, and/or troubleshooting.

• Provides feedback when needed, provide input on call trends, processes, procedures, and training.

• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

• Provide

timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules

• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties

• Assist

caller(s) with filling out online applications and submitting electronically to plan provider for processing

• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

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