Senior Customer Success Manager

At FourKites we have the opportunity to tackle complex challenges with real‑world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile, and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy, and values inclusivity. FourKites is looking for an ambitious and experienced Senior Customer Success Manager to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day‑to‑day management of your customers, you will become their go‑to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for how that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product. What you’ll be doing: Own overall relationship with assigned customers, which includes increasing adoption, driving usage, ensuring retention, and satisfaction Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services Develop, prepare, and nurture customers for advocacy Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals Facilitate a quarterly Executive Business Review to review goals, progress, and opportunities Understand white‑space and work to identify and/or develop upsell opportunities Advocate customer needs/issues cross‑departmentally Advocate internally for customer needs and connect on priorities About the team: Our innovative Customer Success Managers are integral to our Operations team. With their creative problem‑solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round‑table events to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention. Who you are: At least 8 years of experience working with enterprise customers in a Customer Success or Account Management role at a SaaS company Supply Chain industry experience preferred Excellent ability to multitask and prioritize workload Demonstrated ability/flexibility to work cross‑functionally in a fast‑growing company where fast‑paced change is the norm Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality‑focused manner Bilingual proficiency (Good to have) Ability to travel 10% or more of the time Compensation The expected annual base salary range for this role is $80,000 – $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites’ employee stock option program. Benefits Medical, Dental & Vision benefits starting on first day of employment 401(k) Retirement savings with employer match Bonus and incentive compensation as well as employee stock option program Employer paid life insurance and short‑term disability insurance Paid parental leave for all parents Family planning and inclusive wellbeing resources Technology reimbursement Commuter benefits for in‑office employees (Chicago) Annual Wellness Stipend Ongoing learning & development opportunities About FourKites FourKites, the leader in AI‑driven supply chain transformation for global enterprises and pioneer of real‑time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real‑time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI‑powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. FourKites is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr