Asset Coordinator

AOPC / IT is hiring an Asset Coordinator who processes equipment change requests (ECR) and handles hardware and network service repairs across the Pennsylvania Judiciary. The successful candidate acts as a liaison with court personnel, hardware vendors and telecom providers to dispatch service and maintain uninterrupted technology operations, while providing backup support to the Asset Coordination team as needed.

• Schedules and Monitors Field Services: Schedules contracted personnel for work at remote UJS facilities, actively tracking project progress to completion while ensuring vendors meet contractual SLAs for response times, resolution standards, and on-site performance.
  
• Leads Vendor Reviews: Participates in weekly and monthly meetings with vendors to review service delivery, address performance issues, and ensure accountability.
  
• Assists with Contract Strategy: Supports the monitoring and negotiation of site-specific contracts with telecommunications, hardware, and cabling providers.
  
• Coordinates Moves & Emergency Repairs: Manages all end-to-end requests for new hardware, equipment relocations, and emergency response calls related to site cabling, wiring, and phone infrastructure.
  
• Maintains Inventories: Oversees central inventory reserves and tracks all remote site assets, including thin clients, displays, keyboards, printers, server racks, routers, switches, power management, and remote access hardware.
  
• Updates Facility Floor Plans: Keeps updated, accurate site floor plans for Magisterial District Judges (MDJ) locations to share with technicians during maintenance and hardware installations.
  
• Reviews Telecom Invoices: Reviews and processes monthly telephone invoices for MDJ's remote access lines, accurately entering data into tracking systems for fiscal oversight.
  
• Tracks Costs & Service Logs: Maintains records of vendor service calls, resolution reports, equipment changes, and costs using specialized spreadsheets and tracking tools.
  
• Serves as Primary Liaison: Communicates with District Court Administrators, Magisterial District Judges, Appellate contacts, and County IT leadership throughout the service request process.
  
• Supports Procurement & Process Development: Contributes to the creation of ITBs/RFPs, lifecycle management plans, pricing analyses, and standard operating procedures (SOPs) for asset workflows and vendor dispatching.
  
• Collaborates Across Teams: Partners with fellow Asset Coordinators to assist with circuit ordering, mobile wireless device provisioning, ticket tracking in TICKETS, and asset recording in the Enterprise Asset Management System (EAMS), serving as a fully cross-trained backup for overall team operations.
  

• Associate's degree in an information technology field; AND
  
• Two or more years of experience in IT hardware and software installation, operation, and maintenance, or
  
• An equivalent combination of education, experience, and/or training may be considered.
  

• Working knowledge of Microsoft Office (Excel, Word, SharePoint, OneDrive)
  
• Satisfactory background check is required.
  

• Working knowledge of Visio
  
• Good written and oral communication skills
  

• Excellent benefits program, including comprehensive, low-cost medical, dental, vision, and prescription plans for employees and eligible family members on the first day.
  
• 13 paid holidays, 12 paid sick days, and 12+ paid vacation days per year.
  
• Salary increases, employee assistance programs, and retirement plans.
  
• Two telework days per week available after training.
  
• Healthcare flexible spending account.
  
• 6 weeks of paid parental leave for eligible employees.