Business Process Reengineering

Job Description
The Michigan Department of Education (MDE) is seeking a Senior Business Process Reengineer to support the Office of Educational Supports (OES) in enhancing and maintaining the Consolidated Application within the NexSys platform. This application is critical for distributing federal formula grants to Michigan Local Education Agencies.

This role will serve as a strategic liaison between OES, regional field services consultants and managers, internal MDE cross-office teams (including the Office of Systems, Evaluation, and Technology - OSET), the Department of Technology, Management, and Budget (DTMB), and vendor partners. The ideal candidate will have a strong background in business process analysis, requirements gathering, and the software development lifecycle (SDLC), with proven leadership experience in cross-functional.

Job Duties

Process Analysis & Improvement

• Review and document current grant-related business processes and workflows.
• Identify opportunities for process optimization and recommend improvements.
• Analyze federal policy changes and advise OES on necessary application updates

Stakeholder Engagement & Communication

• Facilitate meetings with business stakeholders, technical teams, and external consultants
• Act as the primary point of contact for field consultants regarding application issues.
• Communicate issue status, resolutions, and updates to relevant stakeholders.

Operational & Technical Liaison

• Manage and prioritize operational support requests and enhancement tickets in Azure DevOps.
• Collaborate with OSET and vendor teams to ensure timely resolution of technical issues.
• Translate business needs into clear, actionable technical requirements.

Leadership & Team Coordination

• Lead and mentor a team of business analysts.
• Delegate tasks effectively and ensure alignment with project goals.
• Facilitate and lead requirement-gathering sessions with both business and technical teams.

Documentation & Knowledge Management

• Maintain comprehensive documentation on the project SharePoint site.
• Ensure all process changes and decisions are well-documented and accessible.

Requirements

5+ years:

• Exposure to Complex IT web Applications, within the past 5 years
• Experience in gathering and documenting business feedback and incorporating changes into current processes
• Experience working with multiple teams, internal and external, to support a project, its business processes and training needs.
• Ability to lead meetings, conduct training & information sessions, communicate at a level appropriate to the audience, make oral and written reports and presentations

3 years:

• Experience working as a liaison between the development team and project manager or business client in a software development project

2 years:

• Experience as a business process reengineer
• Experience with Federal, State or local grant management systems

1 Year:

• Experience with Azure DevOps; including creating User Stories and queries
• Experience with Microsoft SharePoint

Desired Skills

1 year:

• Experience developing wireframes, mockups, & prototypes in Figma or comparable design software

Minimum Education

• None

Location

• Local candidates (strongly preferred) or non-local (must be willing to relocate at their own expense from acceptance with no delays & follow the hybrid schedule)
• Position is a hybrid schedule with onsite from day 1, two days a week (Tuesdays and Wednesdays are preferred in-office days). Candidate can be full time in office, if desired. NO REMOTE ONLY OPTION
• Working hours Monday-Friday, approximately 8:00 a.m. to 5:00 p.m.

Additional Requirements

• Must be authorized to work in the United States; We are unable to offer sponsorships at this time
• Must undergo a background check and drug screening for employment.

Employment Terms

• This is a W2 position
• 40 hrs per week
• HYBRID schedule - will need to be onsite from day 1, two days a week (Tuesdays and Wednesdays are preferred in-office days). Candidate can be full time in office, if desired. NO REMOTE ONLY OPTION

About Zenfreed

At Zenfreed, we are more than an IT company. We bridge the gap between people wanting to do the work they were meant to do and organizations needing the right talent.

We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Benefits

We understand a comprehensive benefits package is crucial to employment satisfaction. We offer medical, dental and vision coverage options for all employees.