Guest Service Agent
HHM Hotels
Job Description
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Mystic, CT vacancy
- ...Guest Services Agent We are looking for friendly and welcoming individuals who excel in customer service! If this sounds like you, apply to be our newest guest services agent! Benefits Competitive compensation Professional development and growth Paid...SuggestedLocal areaFlexible hours
Distinctive Hospitality Group
Stonington, CT2 days ago - ...HHM Hotels - - Responsibilities: Greet guests and assist with check-in and registration; Register and assign guests to rooms and process payments; Respond to guest requests and handle complaints escalated to supervisor; Balance accounts and conduct audits as part of front...Suggested
HHM Hotels
Mystic, CT2 days ago $19 per hour
At Hilton Mystic, we are seeking a dedicated and personable Guest Service Agent to join our team in Mystic, CT. This role is integral to creating memorable experiences for our guests by delivering exceptional customer service and ensuring smooth check-in and check-out processes...SuggestedBi-weekly payHourly payPart timeLocal areaWorldwideFlexible hoursHilton Mystic
Mystic, CT26 days ago- HousekeeperMasonicare at Mystic - Mystic, CTThe Housekeeper performs housekeeping duties of a routine nature and project type in assigned areas of Masonicare at Mystic following instructions and clearly prescribed standard procedures.Essential Duties and Responsibilities...SuggestedDaily paid
Masonicare
Mystic, CT3 days ago $17.1 per hour
...sanitation and cleaning of assigned apartments, common areas, the Health Center, and Cottages. This position may be assigned to laundry services or other EVS areas as needed and is expected to maintain flexibility in supporting all EVS assignments to accommodate business...SuggestedDaily paidFull timeTemporary workMonday to FridayShift workThe Solana Doylestown
Mystic, CT4 days ago- HousepersonThe Houseperson is responsible for maintaining the cleanliness of general public areas of the property. This person should expect light maintenance work and cleaning as their daily responsibilities.ResponsibilitiesEmpties all trash receptacles and ashtrays in...Local area
Distinctive Hospitality Group
Stonington, CT17 hours ago $16.98 per hour
...to join their team. This position is responsible for ensuring guest rooms are clean, comfortable, and ready for arriving guests while... ...cleanliness and hospitality. Responsibilities: Clean and service guest rooms and bathrooms according to hotel standards. Make...Temporary workShift workWeekend workDay shiftExpress Employment
Mystic, CT4 days ago- ...Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards. Your Growth Path Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper Your Focus Greet guests upon interaction with a warm and friendly...Daily paidFull timePart timeWeekend work
The Rittenhouse Hotel
Mystic, CT3 days ago - ...Overview Opportunity: Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards. Your Growth Path Housekeeping Supervisor - Assistant Executive Housekeeper - Executive Housekeeper Your Focus Greet guests upon...Daily paidFull timePart timeWeekend work
Whiteface Lodge
Mystic, CT2 days ago - ...recover at home. You will help people with every part of their lives. Connecticut community care and home-based supported living services.You are important: ABI Resources values its employees, promotes an incredible team culture and truly understands the importance of...Full timePart timeWork experience placementWeekend workWeekday work
ABI Resources
Mystic, CT5 days ago - ...The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms, 20 signature suites. The Cottage Collection includes 10 privately... ...is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and...Hourly paySummer workCasual workSeasonal workLocal areaFlexible hoursShift workWeekend workDay shiftAfternoon shift
Relais & Châteaux
Westerly, RI2 days ago - ...ConciergeAssist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and... ...hard-to-find items or services.Work as a Guest Service Agent in the event of staffing shortages or during peak check in...Local areaShift work
The Rittenhouse Hotel
Groton, CT3 days ago - ...Team And Experience Endless Career PossibilitiesThis position is responsible for greeting hotel guests in a warm and sincere manner and providing outstanding customer service.Primary Duties And Responsibilities Include But Not Limited To:Assists hotel guests with check-...Work at officeLocal areaFlexible hoursShift work
Mohegan
Uncasville, CT4 days ago - Job Description Greet residents and provide general assistance to visitors, prospective residents, and families. Answer telephone calls. You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety...Temporary work
Village Green
Westerly, RI3 days ago - ...-in, renewal or move-out processes and drive positive outcomes across properties. Ideal candidates bring at least one year of customer service and a background in Property Management or Hospitality, with strong MS Office skills and a driver’s license. #J-18808-Ljbffr...
Balfour Beatty Communities
New London, CT5 days ago $18 per hour
...spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience. Today, Mandara Spas... ...arts and the spirit of generosity from which we perform your service. Namaste.Job DescriptionThe Concierge is responsible for participating...Hourly payFlexible hoursWeekend workOneSpaWorld
Uncasville, CT5 days ago- ...conventions inside or outside the Convention Center Assists in monitoring the event space for cleanliness or maintenance Assists guests with movement of equipment, materials or boxes as deemed by supervisor Responsible for cleanliness of the storage rooms and back...Flexible hoursShift work
Mohegan
Uncasville, CT5 days ago $18.34 per hour
...and checklists. Use chemicals and cleaning agents according to their labels and Safety Data... ...for maintaining cleanliness and guest readiness of rooms and property. Maintenance... .... All maintenance, repair, and technical servicing of equipment remain the responsibility of...Hourly payTemporary workWork at officeLocal areaShift workHospitality Staffing Solutions
Ledyard, CT31 minutes ago- ...cleanliness and organization throughout events, and provides operational support to banquet staff while delivering exceptional service to guests. High school diploma or GED required. Must be able to regularly lift up to 50 pounds for the duration of the shift. Flexible...Flexible hoursShift workAfternoon shift
Foxwoods Resort Casino
Mashantucket, CT3 days ago - ...includes 3 luxury properties.The Ocean House features 49 luxury guest rooms, 20 signature suites and 7 private villa vacation homes.... ...and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21...Hourly paySummer workCasual workSeasonal workLong distanceFlexible hoursShift workWeekend work
Ocean House Management
Westerly, RI17 hours ago - Housekeeper ITo be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals...
Yale New Haven Health
Westerly, RI4 days ago $60 - $76 per hour
...access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step...Hourly payFull timeTemporary workWork experience placementLocal areaFlexible hoursShift workNight shiftCVS Health
Mystic, CT5 days ago$60 - $76 per hour
...access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible; empowers the pharmacy team to provide holistic care at every step...Hourly payFull timeTemporary workWork experience placementFlexible hoursShift workNight shiftOak St. Health
Mystic, CT4 days ago$60 - $76 per hour
Staff PharmacistWe're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable...Full timeCVS Health
Mystic, CT26 minutes ago- ...Intentionally create a sense of community and belonging for our guests, employees and franchise partners Continually educate... ...consistently offers professional, friendly, and engaging customer service. Proper maintenance of the housekeeping tools and equipment is...Summer workNight shiftWeekend work
- ...Butler The Ocean House Butler delivers unique services and amenities carefully tailored to each guest staying at the hotel. With the highest level of sophistication, discretion, and anticipation The Butler greets every guest at the doorsteps of our world-famous hotel...Hourly paySeasonal workLocal areaImmediate startFlexible hoursShift workWeekend workAfternoon shift
- ...Job Description Job Description Job Description: Service Concierge Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each...Work at officeFlexible hours
Albany Subaru
Groton, CT17 days ago $18 - $19 per hour
...promptly to emergency cleaning situations, including spills or other hazards. Provide courteous and respectful customer service to residents, guests, contractors, and fellow employees. Performs other duties as assigned. $18.00 to $19.00 pay range Monday to...For contractorsSeasonal workMonday to FridayTemporaries of New England, Inc.
New London, CT2 days ago- ...likely include weekends and holidays. Must be at least 18 years of age Must be able to show initiative, including anticipating guest or operational needs. You will be joining a team of talented culinarians and hospitality professionals. A great opportunity to...Local areaFlexible hours
Hilton Mystic
Stonington, CT5 days ago - ...Job Description: Part Time 24 hours/ week including every other weekend The Housekeeping Aide provides quality housekeeping services, and a clean, orderly and safe environment for all facility residents and staff. As defined in job routines or department...Temporary workPart timeLocal areaHome office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
